Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Description

The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with advanced and complex systems, proactively troubleshoots systems, works with mechanical, electrical, and diesel equipment, conducts preventative maintenance and manages parts inventory, and anticipates and corrects safety issues related to both Company- and Customer-owned equipment. This position involves direct customer interaction and may require work across multiple systems, locations, and customers.

Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain a safe working environment and culture within the organization.
• Take care of company property.
• Demonstrate a high-impact culture through innovation, accountability, and empowerment.
• Function effectively in a team environment.
• Work with little to no supervision.
• Work independently and demonstrate the ability to lead, coach, guide, and motivate others.
• Some Travel Required

Driving Requirements

• Completion of Driver Application for Employment.
• Motor Vehicle Report (MVR).
• Completion of required forms

Experience Requirements

• Ability to obtain all required customer clearances (TWIC, DISA, etc.).
• Ability to obtain a DOT Medical Card.
• Clean driving record.
• Previous technical work experience preferred.
• 3–7 years of technical work experience.

Skill Requirements

• Electrical, mechanical, diesel, and/or fusion experience depending on business unit.
• Ability to work independently without direct supervision and provide coaching and training to junior-level technicians.
• Strong technical knowledge.
• Experience with Microsoft Office applications and smart devices.
• Strong customer service skills.
• Demonstrates critical thinking and troubleshooting abilities.
• Ability to synthesize technical information and communicate it clearly.
• Ability to derive insight from customer experiences to produce outcomes and solve problems in novel and unexpected situations.

Compensation & Benefits

The estimated pay range for this position is $32 to $36 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

  

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation