Scan your resume against ATS criteria for this Experience Acceleration Specialist role at Genesys.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Sao Paulo (Flexible)
You will own the end-to-end creation of AI-powered experiences, lightweight applications, integrations, prototypes, and automation, using Genesys Cloud APIs, SDKs, extensibility capabilities, and AI-assisted development environments. Your work will help solution consultants, sales teams, partners, customers, and internal stakeholders demonstrate complex capabilities through tangible experiences that connect technology to customer and business value.
You will influence how Genesys applies Agentic AI, Agentic Virtual Agents, Generative AI, automation, and experience orchestration to real customer challenges. Working across product, technical, sales, solution consulting, and enablement teams, you will identify repeatable opportunities, validate new approaches, and turn successful concepts into reusable assets that improve consistency, speed, and confidence across customer engagements.
The role provides direct exposure to enterprise AI initiatives and emerging CX technologies, with opportunities to expand technical depth, influence platform-level experiences, and collaborate with senior technical and go-to-market stakeholders. Success requires empathy for customers and colleagues, close collaboration across teams, ambitious thinking, sound technical judgment, and the ability to build and scale with pace.
– Genesys is https://www.genesys.com/company/newsroom/announcements/genesys-earns-2025-great-place-to-work-certification-across-17-countries Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our https://www.genesys.com/company/careers Careers site and https://www.genesys.com/resources/2026-genesys-sustainability-report Sustainability Report.
After you apply, here's what you can typically expect:
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If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit https://www.genesys.ai/ www.genesys.ai.
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this application and need an alternative method for applying, you or someone you know may contact us at mailto:[email protected]?subject=Request%20for%20Reasonable%20Accommodation&body=Hello%2C%20%0A%0AI%20would%20like%20to%20request%20a%20reasonable%20accommodation.%20Please%20see%20the%20information%20below%3A%20%0A%20%0AFirst%20Name%20%28Required%29%3A%0A%20%0ALast%20Name%20%28Required%29%3A%0A%20%0AEmail%20Address%20%28Required%29%3A%0A%20%0APhone%2FTTY%20Number%3A%0A%20%0APreferred%20Method%20of%20Contact%3A%20%28Required%29%3A%0A%20%0ACountry%20of%20Residence%3A%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20COVID-19%3F%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20a%20firmly%20held%20religious%20belief%3F%20%28Required%29%3A%0A%20%0AIs%20your%20reasonable%20accommodation%20request%20time%20sensitive%3F%20%28Required%29%3A%0A%20%0AWhat%20specific%20reasonable%20accommodation%28s%29%20or%20modification%28s%29%20are%20you%20requesting%3F%20%28Required%29%3A%20%20%0A%0AWhat%2C%20if%20any%2C%20job%20functions%20are%20you%20having%20difficulty%20performing%3F%20%E2%80%8B%20%28Required%29%3A%0A%20%0AIf%20you%20are%20requesting%20a%20specific%20reasonable%20accommodation%2C%20how%20will%20that%20accommodation%20assist%20you%3F%20%28Required%29%3A [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
How to apply for Experience Acceleration Specialist at Genesys?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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