Job Title: Executive - Front Desk

Job Summary

The Executive - Front Desk is responsible for providing exceptional customer service and administrative support at the front desk. This role involves greeting guests, managing phone calls, and performing various administrative tasks to ensure smooth operations.

Duties and Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage incoming calls and direct them to the appropriate personnel.
• Perform administrative tasks such as scheduling appointments and maintaining records.
• Assist with basic computer tasks and data entry using MS Excel.
• Ensure the front desk area is organized and presentable at all times.

Qualifications and Requirements

• 1-3 years of experience in an administrative or receptionist role.
• Basic computer knowledge and proficiency in MS Excel.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Key Competencies

• Customer Service Orientation
• Attention to Detail
• Time Management
• Problem-Solving Skills

Performance Expectations

The successful candidate will be expected to maintain a high level of professionalism, provide excellent customer service, and contribute to a positive work environment. Performance will be evaluated based on guest satisfaction, efficiency in handling administrative tasks, and overall contribution to the front desk operations.