Executive – CRM & Customer Experience

Gurgaon, India

2+ years exp

Full-time

Posted 2d ago

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Job Description

Executive – CRM & Customer Experience – Be Wellness

Location: Gurgaon (In-office)
Experience: 1–2 years
Type: Full Time

About Be Wellness

Be Wellness is a science-first supplement brand focused on building products that deliver real, measurable outcomes.

Role Overview

This is a hands-on execution role within the CRM and Customer Experience team. You will handle day-to-day customer communication, CRM campaign execution, WhatsApp campaigns and flows, ticket resolution and customer follow-ups.

Key Responsibilities

Customer Support & Communication: Handle queries across WhatsApp, chat, email and calls. Resolve issues within SLAs

CRM & WhatsApp Campaign Execution: Execute campaigns, set up WhatsApp broadcasts, automated flows and customer journeys

Retention & Outbound Sales: Support outbound campaigns for repeat purchase and reactivation

CRM Operations & Reporting: Track ticket volumes, response times, prepare daily/weekly reports

Ideal Candidate

1–2 years in CRM, customer support, e-commerce or telesales
Good written and verbal communication
Comfortable with WhatsApp Business and CRM tools
Organised, detail-oriented, customer-first mindset

Frequently Asked Questions

How to apply for Executive – CRM & Customer Experience at Proofofskill?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

2+ years of experience is required.

Is this position still open?

Yes, currently active and accepting applications.