All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT.
About the Role Enterprise Implementation Project Managers are responsible for driving the successful, rapid, and seamless implementation of JumpCloud’s high-profile commercial and enterprise customers. In this role, you will lead both internal and external project management and communication to ensure our largest and most strategic clients realize immediate value and experience world-class. You will serve as the primary advisor and project lead during the customer implementation lifecycle, partnering closely with Customer Success, Support, Professional Services, Sales, Solutions Engineering, and Product teams to deliver an exceptional end-to-end experience.
What you’ll be doing: Enterprise Implementation & Orchestration: Lead cross-functional engagements for commercial and enterprise customers, managing timelines, technical dependencies, and strategic milestones from post-sale through full adoption
- Project Governance & Communication: Establish transparent project plans, governance frameworks, and regular communication cadences (status updates, executive QBRs) with both internal teams and customer stakeholders
- Customer Experience Excellence: Deliver an extraordinary, white-glove experience that drives high satisfaction, accelerates time-to-value, and establishes long-term customer health.
Cross-Functional Alignment: Coordinate closely with Sales, Customer Success, Technical Support, and Product Engineering to resolve blockers, mitigate deployment risks, and align on customer requirements
- Risk Mitigation & Issue Resolution: Proactively identify potential deployment bottlenecks or technical risks, developing swift mitigation strategies to keep implementations on track.
On-Site Engagement & Travel: Travel as needed to meet with key enterprise customer stakeholders on-site to build trust, facilitate alignment workshops, and foster executive relationships
- Process Optimization: Continuously refine and scale JumpCloud’s playbooks, tools, and methodologies based on customer feedback and operational insights.
We’re looking for: Proven Experience: 5+ years of experience in enterprise, implementation, project management, or technical account management in a fast-paced B2B SaaS environment.
Exceptional Communication & Interpersonal Skills: Outstanding written, verbal, and presentation skills with a demonstrated ability to influence and build trust with executive stakeholders and technical teams alike
- Rigorous Organizational Skills: Strong project management discipline, with a track record of managing multiple complex, high-stakes enterprise projects simultaneously without compromising quality
- Technical & Domain Aptitude: Solid understanding of enterprise IT, identity management, cybersecurity, or cloud infrastructure environments.
Customer-Centric Mindset: A passion for solving customer challenges, advocating for their needs, and driving customer success
- Willingness to Travel: Ability and willingness to travel up to 25% (or as required) to meet with key enterprise clients on-site
- SaaS Cultural Fit: Someone who thrives in a fast-moving, rapidly growing environment and brings energy, structure, and adaptability to every customer interaction
- Preferred Qualifications: Experience working with Identity and Access Management (IAM), Directory Services, or Device Management solutions
Experience in enterprise customer-facing management consulting or professional services
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Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role
- Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time. JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
- Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice" #LI-Remote #BI-Remote
