Scan your resume against ATS criteria for this Engineering Manager role at Customer.io.
Hi, I'm Paul, VP of Engineering at http://Customer.io Customer.io. We're always looking for thoughtful, driven Engineering Managers to add to our org. Some of our teams are building customer-facing product and workflows; others keep our distributed systems reliable, observable, and ready to scale. Whichever kind of problem energizes you, if you lead people well, hold a high technical bar, and drive work to completion without waiting to be handed a plan, we want to hear from you.
Over 9,000 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. http://Customer.io Customer.io powers automated communication that people actually want to receive.
We help teams send smarter, more relevant messages using real-time behavioral data—what people do or don't do inside a web or mobile app
You set direction and see initiatives through. You create clarity when things are murky and set the path forward rather than waiting for to be defined, and you're motivated by impact—not just intention. You hold yourself and your team accountable to shipping, not just staying busy.
You operate at the strategic level and stay close to the technical work. You can align stakeholders on a plan and earn your engineers' respect in the same day—you don't choose between vision and execution, you hold both.
Competing priorities, skeptical stakeholders, tired teams—you've moved work forward anyway. You name the resistance, make the call, and own the milestones and the misses.
AI is central to how you build and how you lead your team to build. You have a real, concrete point of view on AI-native development, you use agentic tooling yourself, and you bring it into how your squad operates.
You bring rigor and pragmatism. Best practices matter—but never more than forward motion. You know when to build, when to buy, and when to wait—and you're comfortable making the call with incomplete information, then adjusting as you learn.
Care deeply about our customers and their outcomes
Lead your squad to deliver real customer value by owning projects end to end—from planning through delivery, quality, and follow-through
Drive execution: set milestones, keep work moving through ambiguity and competing priorities, and
ship in small, observable increments rather than waiting for a release window
Make confident decisions when the path isn't obvious, and lead your team through them
Set the operating rhythm that helps your team move fastest, rather than defaulting to ceremony for its own sake
Ensure your squad's solutions are scalable, architecturally sound, flexible, and secure, with strong peer-review, QA, documentation, deployment, logging, and monitoring practices
Stay close to the work—jump into design reviews, architecture calls, and incidents rather than watching from a distance
Provide direct, timely, and specific coaching, and create meaningful development opportunities for your direct reports
Participate in an on-call rotation as required, supporting the reliability of the systems you build
Hire,, and manage performance so the right people are in place to hit your squad's goals
Bring an AI-native perspective—use AI tools to accelerate the team's velocity and help everyone prototype faster and ship smarter
Partner across engineering and other departments to align efforts with customer success, and reach higher when our customers are having a bad day
3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage
A track record of driving execution—concrete delivery outcomes with milestones, dates, and "I drove" ownership, especially in complex or fast-moving environments
A strong technical background—you can hold your own in architecture conversations and design reviews, represent your squad's technical choices across the company, and you've shipped real work recently enough to stay credible
Comfort operating with high autonomy and little prescribed structure—you create your own clarity and make difficult tradeoffs between competing priorities
Demonstrated AI-native leadership—not just personal fluency, but bringing AI-first practices into how your team builds
Experience building high-performing, inclusive, and collaborative teams
Clear, concise, and direct communication, both verbal and written
We believe in transparency. Starting salary for this role is $185,000-$215,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
. We also offer
,
, stipends for remote work and wellness, a professional development budget, and more.
https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0 See full benefits here →
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
We review everyone with care.
Let's chat about what you're looking for, your leadership style, and how we work.
Deep dive into your experience leading teams, your technical philosophy, and how you think about building organizations.
Explore your leadership style, management philosophy, and approach to supporting high-performing teams with our engineering people partner.
Engage in a collaborative system design conversation focused on scaling challenges.
Submit a short written retrospective on a project you’ve led as an Engineering Manager.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
vision and execution, you hold both.
How to apply for Engineering Manager at Customer.io?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $185,000-$215,000 per annum.
What experience is required?
3+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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