Ecommerce Intern/Executive

Key Responsibilities

Amazon Marketplace Operations

• Amazon Marketplace Operations
• Manage daily Amazon FBA and FBM operations.
• Create and process FBA shipment plans.
• Coordinate inventory replenishment to Amazon fulfillment centers.
• Monitor FBA inventory health and recommend replenishment schedules.
• Process and manage FBM orders from receipt to dispatch.
• Handle Amazon order exceptions, returns, reimbursements, and claims.
• Monitor account health metrics and ensure compliance with Amazon policies.
• Coordinate with internal teams to maintain product listings and inventory availability. Website Order Management
• Process and manage all orders received through the company's website.
• Verify orders and coordinate timely dispatch.
• Monitor order status until successful delivery.
• Handle customer order queries related to shipping, cancellations, and returns.
• Ensure accurate inventory synchronization between the website and warehouse. Logistics Coordination
• Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.
• Schedule daily pickups and monitor shipment movement.
• Resolve shipment delays, RTOs (Return to Origin), lost shipments, and delivery disputes.
• Track courier performance and escalate operational issues when required.
• Maintain courier documentation and shipping records. Inventory & Warehouse Management
• Monitor stock levels across Amazon FBA, FBM, and website inventory.
• Coordinate with warehouse teams for timely order fulfillment.
• Maintain inventory accuracy and conduct periodic stock reconciliation.
• Prevent stock-outs and overstock situations through effective planning. Reporting & Analytics
• Prepare daily and weekly order fulfillment reports.
• Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels.
• Analyze operational data to identify opportunities for process improvements.
• Generate reports for management on sales, inventory movement, and logistics performance. Process Improvement
• Develop and implement SOPs for e-commerce operations.
• Identify operational bottlenecks and recommend improvements.
• Coordinate with cross-functional teams including Sales, Marketing, Customer Support, and Warehouse Operations to ensure smooth execution.

Requirements

Required

Skills

·

Experience

managing Amazon Seller Central (FBA & FBM). ·

Experience

managing Shopify, WooCommerce, or similar D2C e-commerce platforms.

• managing Shopify, WooCommerce, or similar D2C e-commerce platforms.
• Knowledge of Shiprocket, Delivery Now, and courier management platforms.
• Strong understanding of inventory management and warehouse operations.
• Excellent coordination and communication skills.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong analytical and problem-solving abilities.
• Ability to multitask in a fast-paced environment.

Benefits

Preferred

Qualifications

• Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field.
• 2–3 years of

experience

in e-commerce operations. ·

Experience

in FMCG, nutraceutical, healthcare, or D2C brands is preferred.

• in FMCG, nutraceutical, healthcare, or D2C brands is preferred.
• Familiarity with Amazon advertising, marketplace analytics, and OMS/ERP systems is an added advantage. Key Performance Indicators (KPIs)
• Order processing accuracy.
• Same-day dispatch percentage.
• Amazon FBA inventory availability.
• Website order fulfillment SLA.
• RTO percentage.
• Inventory accuracy.
• Courier performance and delivery timelines.
• Customer order satisfaction.
• Stock replenishment efficiency.

What We Offer

• Opportunity to work with a fast-growing health and wellness brand.
• Performance-based incentives.
• Career growth in the rapidly expanding D2C and e-commerce industry.
• Collaborative and entrepreneurial work environment.

Requirements

Required

Skills

·

Experience

managing Amazon Seller Central (FBA & FBM). ·

Experience

managing Shopify, WooCommerce, or similar D2C e-commerce platforms.

• managing Shopify, WooCommerce, or similar D2C e-commerce platforms.
• Knowledge of Shiprocket, Delivery Now, and courier management platforms.
• Strong understanding of inventory management and warehouse operations.
• Excellent coordination and communication skills.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong analytical and problem-solving abilities.
• Ability to multitask in a fast-paced environment.

Benefits

Preferred

Qualifications

• Bachelor's degree in Business, Com