Duty Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a 

Duty Manager

, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:   Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance

• Delight our guests:   Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

• Assist across departments:   Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods

• Monitor the property:   Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly

• Facilitate team knowledge:   Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Track and improve performance:   Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed

• Inspire and develop the team:   Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
  At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of

Hospitality

. Acting with

Integrity

and always doing the right thing. Inspiring others through

Leadership

. A belief that

Teamwork

drives the best outcomes. A sense of

Ownership

and accountability. And a focus on the

Now

, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.