The PA HUE Leader at HTCS is a senior design executive responsible for two interconnected capabilities: (1) leading the HUE Design Studio for the Process Automation (PA) business, driving the UX vision, strategy, and delivery aligned with the PA SBG and GBE leadership; and (2) overseeing the Technical Writer team, ensuring that product knowledge is translated into accurate, user-centered documentation that enhances the overall customer experience.
This dual mandate positions the PA HUE Leader as a key steward of both visual-interactive experience design and content-driven experience design — recognizing that great products must be equally well-designed and well-documented
ROLE OVERVIEW
The PA HUE Leader at HTCS is a senior design executive responsible for two interconnected capabilities: (1) leading the HUE Design Studio for the Process Automation (PA) business, driving the UX vision, strategy, and delivery aligned with the PA SBG and GBE leadership; and (2) overseeing the Technical Writer team, ensuring that product knowledge is translated into accurate, user-centered documentation that enhances the overall customer experience.
This dual mandate positions the PA HUE Leader as a key steward of both visual-interactive experience design and content-driven experience design — recognizing that great products must be equally well-designed and well-documented
SCOPE OF LEADERSHIP
A. HUE Design Studio — Process Automation
Lead a growing, multidisciplinary team of User Experience designers delivering next-generation, delightful solutions across the PA product portfolio
- Key responsibilities include: 01. Developing design capability and infrastructure aligned with PA business strategy.
- Recruiting, developing, and managing UX design talent; managing resources and operational plans.
- Overseeing multidisciplinary competencies: design research, experience design, interaction design, visual design, and industrial design.
- Driving 2–3 high-impact, innovative offerings based on a UX-led approach.
- Delivering design projects on time to support business growth and enhance product value.
- Collaborating with PA Global Experience Design teams to implement a design strategy aligned with corporate objectives.
- Contributing to HUE best practices for User Experience Design throughout the product development lifecycle.
- Participating as a decision-maker at project reviews; providing a clear, consistent UX perspective to teams and stakeholders.
- Creating and executing human-centered designs that differentiate Honeywell brands globally.
- Applying, building, and evolving the Honeywell Design Language System (DLS) and brand identity program.
- Contributing to management updates, operational reviews, and leadership dialogue at HUE Global Leadership and HTS India Leadership.
- Collaborating with all Honeywell functions that interact with customers to deliver end-to-end journey alignment.
- Establishing a framework for regular usability testing with dedicated UX researchers embedded across studios.
- Overseeing co-creation workshops with end users to inform new product and service development.
- Identifying opportunities to improve data visualization and interpretability through design.
- Promoting a holistic, end-to-end user experience strategy across all product touchpoints.
- Championing system thinking and storytelling techniques to align product vision with user needs.
B. Technical Writer Team — Documentation & Content Experience
Provide leadership and strategic direction to the Technical Writer team, ensuring product documentation is accurate, structured, and user-centered. This team is integral to the customer experience and works at the intersection of product knowledge and communication design
- Key responsibilities include: 1. Overseeing end-to-end documentation for products and programs, covering user guides, installation manuals, administrator guides, and troubleshooting references.
- Directing the development of feature walkthroughs, process flow documentation, and security white papers.
- Ensuring the team effectively uses MadCap Flare to produce high-quality HTML and PDF documentation.
- Guiding the creation of HTML-based user assistant files that enhance in-product guidance.
- Building and managing a structured review and feedback cycle with key stakeholders — developers, testing teams, program managers, installation teams, and security teams.
- Embedding technical writing quality standards focused on content accuracy, clarity, and consistency.
- Aligning documentation strategy with the broader UX and product experience roadmap, ensuring parity between product design intent and user-facing documentation.
- Fostering a culture of continuous improvement within the technical writing function, including upskilling in structured authoring and content design principles.
QUALIFICATIONS & EXPERIENCE
Education
Bachelor's or Master's degree (or equivalent) from an institute of repute in Design, Human Factors, Human-Computer Interaction, or a related discipline.
Experience
- 12 or more years of experience in User Experience design of products and software applications.
- Demonstrated experience in a senior design leadership role, managing multidisciplinary teams including UX designers, researchers, and/or technical writers.
- Experience working in Agile environments with lean UX methodologies.
- International experience working with regional businesses and geographically distributed design teams.
- Proven track record of delivering innovative, market-released UX design solutions; portfolio required.
- Experience directing and managing external design and development firms.
- Exposure to or direct experience overseeing technical documentation functions is an advantage.
Design & Technical Skills
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- Proficiency in UX design tools: Figma, prototyping platforms, interaction and visual design toolsets.
- Deep understanding of Design Language Systems and brand identity programs.
- Ability to create low-fidelity to high-fidelity prototypes across the design lifecycle.
- Demonstrated research skills across qualitative and quantitative methods.
- Familiarity with technical documentation platforms (e.g., MadCap Flare, HTML/PDF publishing pipelines) is desirable.
- Understanding of structured content principles, single-source publishing, and content strategy.
Leadership & Soft Skills
- Ability to translate complex vision into understandable concepts and workable design narratives.
- Strong ability to influence product, software, hardware, and development teams during early-stage development.
