Director, Transformation Services - Patient Access

Job Purpose
The Director, Transformation Services – Patient Access will be a part of our Revenue Cycle Transformation division, which plays a pivotal role in driving the financial success of our organization and our customers. The team is responsible for leading and implementing initiatives that enhance revenue cycle performance, optimize operational efficiency, and improve financial outcomes. We are seeking a dynamic individual with expertise in revenue cycle transformation to join us in this critical role. The position demands a strong revenue cycle background and experience leading assessments and implementation initiatives within health systems and medical groups to optimize patient access. 
 
Duties and Responsibilities

Lead and drive Patient Access revenue cycle transformation initiatives to maximize efficiency and effectiveness of full end-to-end revenue cycle operations and services for clients
Effectively manage project plans including meeting deadlines and manage on time deliverables
Prepare comprehensive reports, presentations and documentation as required to monitor, evaluate, and communicate the effectiveness of Patient Access initiatives
Improve tracking tools and develop KPIs and metrics (Quality, Process, Financials, and Patient Satisfaction) to identify and quantify quality and operational performance improvement opportunities
Function as a Patient Access subject matter expert addressing inquiries from clients and team members
Collaborate with colleagues and client counterparts to understand business challenges, adapt implementation methodologies, and approaches to ensure results align with department objectives
Monitor analytics to report progress on any detected trends in denials and procedural problems and develop recommendations regarding the execution of corrective actions
Maintain a positive and professional demeanor with clients and team members
Develop scalable transition plans to ensure improvements are sustainable
Assist in development and improvement of revenue cycle assessment and implementation methodologies
Evaluate current-state operations and create the blueprint for the organizational transition from the current state to the desired future state
Establish realistic and measurable goals and priorities aligned with organizational objectives
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

Bachelor's degree in Business Administration, Healthcare Administration, Finance, or a related field preferred
Proven experience in a leadership role within revenue cycle services, preferably in a healthcare hospital-based healthcare setting
7+ years of experience in healthcare operations related to patient access – pre-scheduling, scheduling, insurance verification, authorization, financial counseling, and denial prevention
7+ years of healthcare consulting experience
Proven success leading large-scale Patient Access Strategic development and implementations
Professional certifications such as (CHAA) or (CHAM) or demonstrated progress toward such certifications a plus
Advanced level of Excel proficiency and experience in financial modeling and analysis
Advanced Microsoft PowerPoint and Word skills a must; experience with SQL, SPSS, Power BI, benchmarking, MGMA survey data a plus
Project leadership and workplan management experience for opportunity assessments within a consulting firm setting with a focus on patient access revenue cycle areas
Strong understanding of revenue cycle management principles and practices, with a demonstrated ability to deliver high-quality services to clients
Possess knowledge of state and federal governmental, legal, and regulatory provisions related to front-end revenue cycle operations
Exceptional communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels in a quickly responsive and articulate manner
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and a focus on continuous improvement
Ability to adapt to a fast-paced and changing environment, managing multiple priorities and deadlines effectively

Working Conditions

Occasional travel and flexibility to work outside of normal business hours as needed
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
• Work Environment: The noise level in the work environment is usually minimal.

 
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.