Scan your resume against ATS criteria for this Director, Customer Marketing role at Keyfactorinc.
Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!
Title: Director, Customer Marketing
Location: United States; Remote or Canada
Experience: Director
Job Function: Marketing
Employment Type: Full-time
Industry: Computer & Network Security
The fastest revenue Keyfactor will ever win comes from the customers we have already won. As enterprises consolidate their machine identity and cryptography investments fewer platforms, the companies that grow are the whose customers realize value, renew, expand, and advocate. Keyfactor is investing in exactly that and we are looking for a Director of Customer Marketing to lead it.
Reporting to the Vice President of Product & Customer Marketing, this role owns how Keyfactor engages and grows its customer base across four outcomes: customers realize value, stay, grow, and advocate. You will lead the customer marketing and community team, own the strategy and operating model for marketing to the installed base, and build the programs behind it into connected system with measurable revenue impact.
This is a highly cross-functional role with strong influence across Customer Success, Sales, Product, and the broader marketing organization. Customer marketing is also of Keyfactor's richest channels for customer insight: programs like the community and customer events surface what customers need next, and this role turns that signal into structured input for product roadmap and go-to-market strategy.
Salary will be commensurate with experience.
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
Comprehensive benefit coverage globally.
Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
Competitive time off globally.
Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
The Keyfactor Alliance Program to support DEIB efforts.
Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
Monthly Talent development and Cross Functional meetings to support professional development.
Regular All Hands meetings – followed by group gatherings.
Our core values are extremely important to how we run our business and what we look for in every team member:
_We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. _
_We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. _
_The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. _
_We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. _
_Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. _
_Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as. _
ptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!
How to apply for Director, Customer Marketing at Keyfactorinc?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
8+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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