Scan your resume against ATS criteria for this Digital Success Manager role at Ferguson.
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson being of North America's largest distributors of plumbing, HVAC, and industrial products, serving contractors and trade professionals across residential, commercial, and industrial markets. We help the people who build, maintain, and repair the places we live and work — and we're investing in the software and digital tools that make their jobs easier.
We're looking for a
to drive customer success, adoption, and growth across these two strategic areas for Ferguson's Residential Trade and HVAC businesses:
Contractors and service technicians increasingly rely on software and digital tools to run their businesses — from Field Service Management (FSM) platforms like ServiceTitan and Jobber that help manages jobs and field operations, to Vendor-Managed Inventory (VMI) solutions like Ferguson SureStock that help customers manage inventory and purchasing more efficiently.
This is a senior individual contributor role on responsible for turning these digital solutions into measurable business results. The Digital Success Manager will work across software partners, sales, field teams, customers, and internal partners to identify growth opportunities, increase adoption, improve the customer experience, and track the performance and impact of the portfolio.
While the primary focus is improving the success of Ferguson's existing FSM partnerships and SureStock, you may also help assess new software partnership opportunities as customer or business needs emerge.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#LI-REMOTE
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
$8,858.34 - $14,175.00-
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
https://www.ferguson.com/content/careers/reasonable-accommodation Equal Employment Opportunity and Reasonable Accommodation Information
dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
How to apply for Digital Success Manager at Ferguson?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $8,858.34 - $14,175.00 per annum.
What experience is required?
8+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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