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Job Description
Serve as the first point of contact for IT support requests via phone, email, and ticketing system (e.g., ServiceNow, Jira, Freshservice). Diagnose and resolve incidents related toWindows/macOS, Microsoft Office 365, Teams, Outlook, and other business applications. Troubleshoot basic hardware issues (Laptops, Desktops, Printers, Scanners, and Peripherals). Provide remote support using tools like TeamViewer, AnyDesk, or RDP.
Requirements
Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP). Assist in patching network ports and cable management at user desks. Support video conferencing equipment (Zoom Rooms, Microsoft Teams Rooms) for meetings.
Key Requirements & Skills
Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP). Assist in patching network ports and cable management at user desks. Support video conferencing equipment (Zoom Rooms, Microsoft Teams Rooms) for meetings.
Frequently Asked Questions
How to apply for Desktop engineer L2 (Demo) at KPOINT?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
1 year of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Desktop engineer L2 (Demo)
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