As the Deputy Manager, you will be a key member of the management team, working closely with the department head to drive the team's success. Your responsibilities will include overseeing daily operations, mentoring and developing team members, and implementing strategies to enhance customer satisfaction. This role offers an excellent opportunity to make a significant impact on the company's performance and growth.- Oversee and manage the daily operations of the CLM Domestic BFSI | Inbound team, ensuring smooth and efficient processes.
- Lead and motivate the team, providing guidance and support to enhance their performance and skills.
- Implement and monitor quality assurance measures to maintain high standards of customer service.
- Collaborate with the department head to develop and execute strategic plans, contributing to the team's overall goals.
- Handle customer escalations and provide timely resolutions, ensuring a positive customer experience.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Stay updated with industry trends and best practices, suggesting improvements to enhance team productivity.
- Build and maintain strong relationships with internal stakeholders and clients.
- Ensure compliance with company policies and procedures, maintaining a safe and professional work environment.
- A bachelor's degree in Business Administration, Management, or a related field is preferred.
- Minimum 5 years of experience in a managerial role, preferably in a BFSI or customer service environment.
- Excellent leadership and interpersonal skills, with a proven track record of mentoring and developing teams.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using customer relationship management (CRM) systems and other relevant software.
- Ability to work independently and make sound decisions under pressure.
- Excellent communication skills, both verbal and written, with the ability to adapt to different audiences.
- Analytical mindset with a focus on data-driven decision-making.
- Flexibility to adapt to changing priorities and a dynamic work environment.
- A passion for customer service and a commitment to delivering exceptional experiences.
