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Requirements
Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze, and manage investigative digital data in legally sanctioned investigations.
The Deployment Engineer is a customer-facing technical role responsible for the deployment, configuration, and operational support of software solutions across on-premises, cloud, and hybrid customer environments in India. This role works cross-functionally with Engineering, Product, Sales, and Customer Success to ensure solutions are delivered in a secure, scalable, and production-ready manner, and is fully accountable for the outcomes of its deployments.
This position aligns with Deployment Engineer, Implementation Engineer, or Customer-Facing DevOps Engineer roles commonly found at leading technology companies and emphasizes independent, hands-on execution, automation, and operational excellence. This role is based in India and primarily supports customers across the India and broader APAC region, including law enforcement, government, and forensic/legal organizations; occasional domestic and regional travel is expected.
Professional fluency in English is required to support customers and partners across the region; proficiency in Hindi and/or additional regional languages is an advantage.
- Essential Responsibilities:
- Install, configure, upgrade, and support Cellebrite solutions (including UFED, Physical Analyzer, Inseyets, Guardian, and Pathfinder) within customer environments, including pre-deployment readiness validation and post-deployment verification
- Collaborate with Agile development teams and internal stakeholders to implement robust, secure, and scalable technical solutions
- Act as the technical point of contact for customers during deployment and activities
- Support customers through acceptance testing following deployment, confirming solutions meet agreed technical and functional requirements
- Train and end users on Cellebrite solutions following deployment
- Troubleshoot and resolve issues across application, infrastructure, networking, and cloud platforms
- Implement and maintain environments using automation, configuration management, and infrastructure-as-code best practices
- Ensure all deployments adhere to organizational standards, security requirements, and industry best practices
- Develop and maintain technical documentation, including deployment guides, runbooks, installation procedures, and architecture diagrams
- Own incident response and root-cause analysis for assigned deployments, and drive continuous improvement initiatives
- Lead system upgrades, migrations, and infrastructure optimizations for customer environments
- Travel to customer locations within India (and occasionally within APAC) to carry out deployments, troubleshooting, and customer engagement as required
- Technical Knowledge & Skills:
- Linux/Unix and Windows system administration – a must!
- Networking fundamentals including DNS, firewalls, VPNs, routing, subnetting, and secure connectivity – a must!
- Active Directory administration and configuration of hardened/high-security IT systems (e.g., government or law-enforcement environments) – must!
- Working knowledge of Cellebrite's product suite (UFED, Physical Analyzer, Inseyets, Guardian, Pathfinder) or willingness to become certified – a plus!
- Cloud platforms including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform – a plus!
- Programming and scripting languages including Python, SQL, Bash, or PowerShell – a plus!
- Container technologies such as Docker – a plus!
- Infrastructure automation and configuration management tools such as Terraform and Ansible – a plus!
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
- Minimum 2 years of experience in Deployment Engineering, DevOps Engineering, or a related technical role
- Experience working with cloud-native technologies (AWS, Azure, or GCP)
- System administration experience in Linux/Unix and Windows environments, including Active Directory
- Networking experience in enterprise or customer-facing environments
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent written and verbal communication skills with a strong customer-service orientation
- Process-driven with strong documentation and organizational skills
- Ability to train and end users following deployment
- Ability and willingness to travel up to 50%, primarily within India
- Preferred Qualifications:
- Cellebrite product certifications (e.g., CCO, CCPA, CCME) or willingness to obtain them
- System and Network Administration Certifications
- Experience delivering solutions in regulated, government, or law-enforcement environments
- xperience supporting high-availability, always-on services with defined service-level expectations
