Scan your resume against ATS criteria for this Customer Support (non-technical) role at Umbrel.
In this role, you will:
Support our users across all channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
Work with our logistics and fulfillment team to resolve order/shipping issues
Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
Create how-tos, guides, wikis, knowledge base, etc for recurring questions
We hope you:
Have great written communication skills
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
How to apply for Customer Support (non-technical) at Umbrel?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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