Customer Support Executive

Designation: Customer Support Executive

• Department: Customer Experience

• BU: Service Excellence

• Location: Lucknow

Why Join Us?

Here is your chance to join a

young, energetic team

with the vision to

transform the education space in India.

Key Responsibility: -

Handle

user queries post-purchase

through calls, emails, and chat.

Present suitable

product solutions virtually

and ensure issue resolution.

Maintain accurate customer interaction records using the

CRM system

.

Achieve and exceed weekly and monthly performance metrics.

Deliver high-quality service and maintain professionalism in all interactions.

Participate in process improvement initiatives

• Note: This is a

complete in-office role

(No Work-from-Home option).

Requirements: -

Any Graduate / Post Graduate / MBA (Marketing)

.

Freshers

can apply.

Excellent

communication and interpersonal skills

(English & Hindi).

Strong

customer focus

with good convincing and problem-solving ability.

Passion to work in a

fast-paced startup environment

.

Multi-disciplinary and continuous learning mindset.

• Any Graduate / Post Graduate / MBA (Marketing).
• Freshers can apply.
• Excellent communication and interpersonal skills (English & Hindi).
• Strong customer focus with good convincing and problem-solving ability.
• Passion to work in a fast-paced startup environment.
• Multi-disciplinary and continuous learning mindset.