Customer Support executive - Kormangala

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

Education and Experience :-

• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially Hindi and English.

Added advantage :-

• Knowledge or some experience in a call centre or customer service environment
• Good data entry and typing skills

Key Competencies and Skills :-

• Strong problem solving abilities on technical and accounting basics.
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Attention to detail
• Team work
• High level of professionalism
• Must be available to work some holidays and weekends (flexibility)

Salary range 2.5 LP

PF

Medical Insurance

Note : Hindi is mandatory