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Job Description
Surat (On Site)
Full Time
Key Responsibilities
Answer incoming customer calls in a professional and friendly manner.
Provide accurate information and assistance to customers regarding their inquiries, concerns, or issues.
Identify and escalate complex or unresolved cases to the appropriate department or direct manager.
Maintain customer records by accurately documenting interactions, inquiries, comments, and actions.
Continuously update knowledge of Hisab products, services, and promotions to effectively address customer inquiries.
Requirements
Minimum 1 years of experience in a similar role.
Language skills: English, Hindi, Gujarati
Excellent verbal communication skills
Good knowledge Of accounting.
Strong problem-solving skills and ability to think quickly on your feet.
Active listening skills to understand customer needs and provide accurate solutions.
Patience, empathy, and a customer-centric mindset
Proficiency in using computer systems, including CRM software, and ability to learn new systems quickly
Frequently Asked Questions
How to apply for Customer Support Executive at Hisab?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
1 years of experience of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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