Scan your resume against ATS criteria for this Customer Support Coordinators role at Getmaple.
Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and care. We enable people to take control of their health and push the boundaries of what's possible every day.
Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own.
We're looking for our next cohort of Customer Support Coordinators to join our Customer Support team as the first point of contact for Maple's patients, providers and prospective customers.
In this role, you'll handle a high volume of live chat and email conversations, helping patients and providers navigate the platform, resolve issues and get the support they need quickly and clearly. You'll follow established workflows, use our internal tools to troubleshoot and know when to loop in other teams for more complex cases — building sharper judgment over time in how you prioritize, respond and deliver a consistently great support experience.
As a Customer Support Coordinator, you will:
Respond to live chat and email inquiries, delivering clear, accurate and timely support to patients and providers
Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions
Identify when issues need escalation and route them to the right internal team quickly
Manage a high volume of conversations while keeping a sharp eye for detail and quality
Deliver a consistent, professional and empathetic experience in every interaction
Adapt quickly to changes in workflows, tools and processes as Maple grows
In your first 90 days, you'll get comfortable with Maple's support workflows, tools and troubleshooting processes. You'll start independently managing live chat and email conversations, balancing speed and accuracy while learning how to prioritize and escalate the right way.
Over the next 12–18 months, you'll consistently deliver high-quality, efficient support at scale. You'll build strong judgment across a wide range of inquiries, share feedback that helps improve our workflows and knowledge base, and play a key role in keeping support reliable and seamless as Maple continues to grow.
Experience in a customer-facing role, e.g. retail, hospitality, call centre or administrative support
Comfortable juggling multiple priorities while staying organized and detail-oriented
A clear, professional communicator, even when handling repetitive or high-volume interactions
A practical problem-solver who can follow structured workflows and apply them consistently
Confident working in a digital environment, including macOS, Google Workspace (Docs, Sheets, Gmail) and tools like Slack — and quick to pick up new systems
Experience using AI tools (like ChatGPT, Claude or Gemini) to boost productivity or streamline your work
Calm and focused under pressure, even during busy periods
Someone who takes ownership of their work and follows through, every time
Nice to have:
Experience with ticketing or live chat tools (like Intercom, Zendesk or Freshdesk).
Experience working in a remote or shift-based environment.
A healthcare background isn't required — this role is about platform support and troubleshooting, not medical advice.
Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
We recognise our people's health is everything. That's why we take care of them.
Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.
We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
benefits:** An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a-time boost to your retirement savings. You choose what matters most.
How to apply for Customer Support Coordinators at Getmaple?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $19.35 - $20.75 per annum.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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