Customer Support - CMS-BRANCH BANKING-CMS

Mumbai, Maharashtra, India

1-2 years exp

Full-time

Posted 2d ago

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Job Description

Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
Interaction with New/existing customers (either in person / meeting) to understand their requirement related to system integration, products & processes
Support Bank customers for modification/service related queries
Demonstration of CMS system to existing as well as new clients
Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
Ensuring all customer requests/queries are attended and resolved within the TAT
Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.

Graduate/Post Graduate with minimum 1-2 years of banking experience.
Candidate with MBA/MCA/B.Tech (will be an added advantage)
Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
Ability to work under pressure in a dynamic environment
Should have technical orientation
Strong communication (Oral and Written) & Networking Skills
Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
Interaction with New/existing customers (either in person / meeting) to understand their requirement related to system integration, products & processes
Support Bank customers for modification/service related queries
Demonstration of CMS system to existing as well as new clients
Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
Ensuring all customer requests/queries are attended and resolved within the TAT
Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.

Graduate/Post Graduate with minimum 1-2 years of banking experience.
Candidate with MBA/MCA/B.Tech (will be an added advantage)
Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
Ability to work under pressure in a dynamic environment
Should have technical orientation
Strong communication (Oral and Written) & Networking Skills

How to apply for Customer Support - CMS-BRANCH BANKING-CMS at Hcbt?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

1-2 years of experience is required.

Is this position still open?

Yes, currently active and accepting applications.