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FrankieOne
FrankieOne

Customer Success Specialist

Philippines, Indonesia, India
3+ years exp
Full-time
Posted 5d ago
2 views
Actively Hiring Urgent Opening Direct 1-Click Apply

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Job Description

You will manage a portfolio of live accounts as the day to day contact for product adoption and operational needs. You will monitor usage pass rates tickets and account health to identify risks early and improve retention. You will resolve and escalate issues work with technical teams deliver training and product education diagnose verification failures and explain them clearly. You will qualify expansion signals and pass them to account management while mentoring junior colleagues and sharing your product knowledge.

Responsibilities

  • Manage a portfolio of live customer accounts
  • Track usage pass rates tickets and product adoption
  • Identify account health risks and address problems proactively
  • Resolve and escalate customer issues with technical support
  • Run training product walkthroughs and configuration conversations
  • Build product knowledge across KYC KYB AML fraud cascades and
  • Read verification data and diagnose failed checks
  • Collaborate with implementations product technical support and account management
  • Qualify expansion signals and hand them to account management
  • Mentor junior team members and peer review their work

Requirements

  • 3+ years of experience in customer success implementation or product specialization
  • Experience in B2B SaaS
  • Experience managing an account portfolio with retention accountability
  • Experience working with a technical product and developing product depth
  • Experience handling escalations with technical teams
  • Experience using data to prioritize work and customer conversations
  • Fintech regtech or compliance-adjacent experience is advantageous
  • Strong people skills and collaborative presentation ability
  • Ability to build rapport with anyone
  • Strong attention to detail
  • Passion for technology and solving customer problems

Key Requirements & Skills

  • 3+ years of experience in customer success implementation or product specialization
  • Experience in B2B SaaS
  • Experience managing an account portfolio with retention accountability
  • Experience working with a technical product and developing product depth
  • Experience handling escalations with technical teams
  • Experience using data to prioritize work and customer conversations
  • Fintech regtech or compliance-adjacent experience is advantageous
  • Strong people skills and collaborative presentation ability
  • Ability to build rapport with anyone
  • Strong attention to detail
  • Passion for technology and solving customer problems

Frequently Asked Questions

How to apply for Customer Success Specialist at FrankieOne?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

3+ years of experience is required.

Is this position still open?

Yes, currently active and accepting applications.

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FrankieOne

FrankieOne

About FrankieOne Open main menu Close main menu Why FrankieOne Solutions Open the submenu Verify Individuals Verify Businesses IDV & Biometrics Fraud Protection Open the submenu Risk-Based Onboarding Transaction Monitoring Resources Open the submenu Blog Case Studies Newsroom Webinar & Videos Developers Open the submenu Documentation API Reference Service Status Release Notes Company Open the submenu About Us Become a Partner Careers Security & Compliance Contact Sales Customer Support Login Book a Demo Our Story So Far A Banking Revolution Hi 👋 we’re FrankieOne – or “Frankie”, for

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Customer Success Specialist

India, Indonesia, Philippines

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Customer Success Specialist

FrankieOne · Philippines

Apply on Company Website