Scan your resume against ATS criteria for this Customer Success Manager - 19921 role at whatfix101.
Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them
At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.
This intelligence powers our entire product suite.
Digital Adoption helps users get productive faster.
Product Analytics uncovers friction and closes adoption gaps.
Mirror allows employees to train in safe, simulated environments.
These are ur embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.
Our upcoming AI-first products are already creating a buzz in the market.
Seek is an AI-native assistant that not knows your business context but can also act across applications to get work done on your behalf.
Whatfix Mirror 2.0 is the world’s System plus Role simulation with a complete assessment to lead the Gen AI simulation category.
Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.
Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not embedded but also usable, trusted, and outcome-driven for every employee.
At Whatfix, we’re not just making software easier—we’re making AI work for people.
The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries
Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:
Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the vendor in the market to earn this distinction consecutively.
We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”
These recognitions are matched by business performance:
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
At Whatfix, the Customer Success team is on a mission to maximize the value our customers derive from our product and services. We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service. You will be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers and project managers..
Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff.
Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix
Understand customer’s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals
Identify product usage gaps and provide actionable solutions to the customers
Build value-based relationships with customers and create Whatfix champions
Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI
Ensure customer retention by negotiating and closing renewals
Identify opportunities of upselling and cross-selling along with the Account Managers
Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers
Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
Work with the marketing team to execute customer surveys, case studies, etc
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Has worked directly with small/medium/large enterprise customers
Being an organization that believes in a flat hierarchy, we have 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to Whatfix and its customers in the capacity of an individual contributor
Should be open to aligning with the
(5.30pm to 2.30am IST) &
.
Prior experience of handling quota based account portfolio, handling customer negotiations and renewals
Showcases exemplary written and verbal communication skills to work along with global customers.
Passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges.
Interested and aware about different applications enterprises use for their workforce and business processes.
Has an exceptional ability to communicate and foster positive business relationships
Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
Managed customers across different segments in the past and knows how to manage them differently
Exhibits a true passion for customers and for Customer Success
Best-in-class medical insurance coverage
Free lunch & dinner buffet
Doorstep cab drop facility
Education sponsorship
Internal job transfer & global mobility programs
Scope to represent Whatfix at global events
We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.
How to apply for Customer Success Manager - 19921 at whatfix101?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
5+ yrs of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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