Customer Service Representative- Non Voice

Description

Role & Responsibilities

• Performing inbound chat from wire transfer customers and agents.

• Take inbound chats per day from the customers.

• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.

• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.

• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.

• Processing customers orders and ensuring its accuracy and completion.

• Participating in continuous training sessions and sharing best practices.

• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)

• Fresher graduates are eligible to apply

• Graduates with a minimum 1 year of International chat experience are required.

• Excellent Written & communication in English.

• Should be comfortable in night shifts and rotational week offs.

• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.

• Working Model : 24*7 (work from Office)

• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Salary Range- 2.92 LPA - 3.43 LPA

• Free pick up and drop facility will be provided within 35 Kms from office address

• Medical Insurance

• Life Insurance

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.