Customer Service Representative (CSR)

Customer Service Representative (CSR)

Hyderabad / Vizag - WFO

Full Time

US Shift: 7 PM - 3 AM IST

7+ Years relevant experience

• Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to manage and process incoming orders while ensuring a seamless customer experience. The ideal candidate will be responsible for order updates, handling customer communications via email and phone, and proactively addressing any issues related to product availability or missing information.

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Key Responsibilities:​

• Process and update customer orders accurately in a timely manner
• Communicate with customers via phone and email regarding order status, delays, or missing information
• Notify customers promptly about product unavailability and provide alternative solutions where applicable
• Collaborate with internal teams (operations, logistics, sales) to ensure smooth order fulfillment
• Maintain detailed records of customer interactions and transactions
• Resolve customer inquiries and concerns with professionalism and efficiency
• Ensure high levels of customer satisfaction through clear and effective communication

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Requirements

• Required Skills & Qualifications:

• Prior experience in a Customer Service Representative (CSR) role
• Strong verbal and written communication skills
• Experience handling both email and phone-based customer interactions
• Good attention to detail and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in MS Office and/or CRM/order management systems

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• Preferred Qualifications:

• Experience in order processing or order management roles
• Exposure to ERP/CRM tools (e.g., Salesforce, Zendesk, NetSuite, etc.)
• Ability to handle high-volume customer interactions
• Pref someone from an Apparel Industry background

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• Key Competencies:

• Customer-centric mindset
• Problem-solving ability
• Strong follow-up and coordination skills
• Adaptability and teamwork

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• Prior experience in a Customer Service Representative (CSR) role
• Strong verbal and written communication skills
• Experience handling both email and phone-based customer interactions
• Good attention to detail and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in MS Office and/or CRM/order management systems
• Experience in order processing or order management roles
• Exposure to ERP/CRM tools (e.g., Salesforce, Zendesk, NetSuite, etc.)
• Ability to handle high-volume customer interactions
• Pref someone from an Apparel Industry background