Customer Service Executive - Provisioning & Configuration

Chennai, Tamil Nadu

1 year exp

Day Shift

Posted 18 Sept 2026

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Job Description

Broad outline of the Role Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre/Mobile services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes Section Title: Minimum qualification & experience Technical/ Engineering degree with 0-2 years of experience B.Eng.or B.Tech. in Electronics/ Computer science/ Telecommunications related disciplines

Section Title: Other knowledge/skills Experience in Fibre/Mobile Network planning&Design Expertise on various telecommunication /Wireless Technologies Good Knowledge in various products offered by service provider Good Knowledge in Various Msoffice Applications Section Title: Technical Competencies 1. Candiate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber/Mobile Network and Geographical information system and its tools such as Auto CAD, Small world, Arc GIS,PEGA/SAP etc. Should have detailed knowledge about Fiber/Mobile network planning, Designing and As-builts, Quantity Surveying and Supplier management. Candidates have PMO skills considered as Additional value. 2. Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders. 3. Should have Knowledge about Radio base station and its components. Should co-ordinate with the Field engineer to ensure the actions are aligned with 100% SLA & Quality Section Title: Key Responsibilities Support Fiber/Mobile Planning and Design To update GIS systems with the As-built documents received To update PEGA/SAP Tools with PO and Invoice Details To co-ordinate with On-shore stake holder Suppliers to complete the Assigned works on time To maintain SLA and FTR 100% To maintain Self data and customer data secured and without error.To be active in Customer and internal meetings

Required Skills

network architecture
network design
network planning
fibre planning
fibre design
gis
gis tools
autocad
arcgis
smallworld
fiber optics
fiber network
service delivery
telecom

Frequently Asked Questions

How to apply for Customer Service Executive - Provisioning & Configuration at Sourceo?

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What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

1 year of experience is required.

Is this position still open?

Yes, currently active and accepting applications.