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Job Description
Customer Engagement Executive Location: Pune (Work from Office)
Experience:
0–2 years Employment Type: Full-time CTC: 20,000 - 22,000/- Start Date: Immediate --- About scanO scanO is building the world’s first AI-powered oral health ecosystem. With scanO air (our physical screening device) and scanO engage (our digital platform), we empower dental clinics, hospitals, and institutions to deliver instant, accurate oral health screenings. Trusted by 500+ clinics, scanO is redefining preventive care. --- Role Overview As a Customer Engagement Executive, you will work closely with our partner clinics, hospitals, and institutional clients to ensure successful onboarding, product adoption, and continuous engagement. Your goal will be to drive product usage, improve client satisfaction, and maximize the value delivered through the scanO ecosystem. ---
Key Responsibilities
Conduct onboarding and product demo sessions for clinic staff, doctors, and administrators Ensure smooth adoption of scanO air and scanO engage among new B2B clients Monitor usage dashboards and track key engagement metrics (e.g., number of scans, active users, follow-ups) Identify usage gaps and proactively re-engage inactive clients Provide initial technical support and remote troubleshooting Execute engagement campaigns (WhatsApp, email, updates, feature highlights) Customize workflows based on clinic
requirements
(single-chair, multi-location, enterprise partners) Collect and document customer feedback to support product improvements Maintain accurate CRM records and onboarding status Assist in organizing webinars and training sessions for partner clinics ---
Who You Are
Graduate (Masscom BBA MBA) 0–2 years of
experience
in customer success, client engagement, or similar roles Strong communication
skills
in English and Hindi (regional language is a plus) Comfortable explaining technology to non-technical users (doctors, clinic staff) Confident in conducting demos via Zoom/Google Meet Familiar with Google Sheets, CRM tools, and WhatsApp Business Analytical mindset with a focus on engagement and performance metrics Self-driven, quick learner, and adaptable in a fast-paced environment --- Why Join scanO? Work with cutting-edge AI technology in healthcare Gain hands-on
experience
in customer success and SaaS growth Direct mentorship from leadership and founders High growth and learning opportunities Opportunity to make a real impact in preventive healthcare
Requirements
Graduate (Masscom BBA MBA) 0–2 years of
experience
in customer success, client engagement, or similar roles Strong communication
skills
in English and Hindi (regional language is a plus) Comfortable explaining technology to non-technical users (doctors, clinic staff) Confident in conducting demos via Zoom/Google Meet Familiar with Google Sheets, CRM tools, and WhatsApp Business Analytical mindset with a focus on engagement and performance metrics Self-driven, quick learner, and adaptable in a fast-paced environment
Benefits
Work with cutting-edge AI technology in healthcare Gain hands-on
experience
in customer success and SaaS growth Direct mentorship from leadership and founders High growth and learning opportunities Opportunity to make a real impact in preventive healthcare
Key Requirements & Skills
(single-chair, multi-location, enterprise partners) Collect and document customer feedback to support product improvements Maintain accurate CRM records and onboarding status Assist in organizing webinars and training sessions for partner clinics ---
Who You Are
Graduate (Masscom BBA MBA) 0–2 years of
experience
in customer success, client engagement, or similar roles Strong communication
skills
in English and Hindi (regional language is a plus) Comfortable explaining technology to non-technical users (doctors, clinic staff) Confident in conducting demos via Zoom/Google Meet Familiar with Google Sheets, CRM tools, and WhatsApp Business Analytical mindset with a focus on engagement and performance metrics Self-driven, quick learner, and adaptable in a fast-paced environment --- Why Join scanO? Work with cutting-edge AI technology in healthcare Gain hands-on
experience
in customer success and SaaS growth Direct mentorship from leadership and founders High growth and learning opportunities Opportunity to make a real impact in preventive healthcare
Requirements
Graduate (Masscom BBA MBA) 0–2 years of
experience
in customer success, client engagement, or similar roles Strong communication
skills
in English and Hindi (regional language is a plus) Comfortable explaining technology to non-technical users (doctors, clinic staff) Confident in conducting demos via Zoom/Google Meet Familiar with Google Sheets, CRM tools, and WhatsApp Business Analytical mindset with a focus on engagement and performance metrics Self-driven, quick learner, and adaptable in a fast-paced environment
Benefits
Work with cutting-edge AI technology in healthcare Gain hands-on
experience
in customer success and SaaS growth Direct mentorship from leadership an
Benefits & Perks
Work with cutting-edge AI technology in healthcare Gain hands-on
experience
in customer success and SaaS growth Direct mentorship from leadership and founders High growth and learning opportunities Opportunity to make a real impact in preventive healthcare
Frequently Asked Questions
How to apply for Customer Engagement Executive at scanO?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
Mid of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Customer Engagement Executive
scanO · Pune City