Scan your resume against ATS criteria for this Customer Care Specialist II role at Verathon, Inc..
is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company’s BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, USA and has international subsidiaries in Canada, Europe and Asia Pacific. For more information, please visit www.verathon.com.
Be Part of Our Story
Bring your talents to a rapidly growing, industry-leading global medical device company.
We operate with a singular focus of empowering healthcare professionals to better serve their patients. Our unique products and services help clinicians see the hidden realities of the human body, giving them insights they need to optimize patient care.
For us, it starts with people: our team, our customers, and the patients they serve. Our innovation is based on finding new ways to offer simplicity where complexity exists. We also look for opportunities to increase the velocity of patient care, ultimately providing solutions that improve and extend patients’ lives.
Your Business — Customer Care
As a
, you’ll deliver total customer care across orders, product and training inquiries, and moderate‑level technical support. You’ll serve as a trusted partner to clinicians and administrators by resolving issues with urgency and empathy, and by guiding users through device and software workflows.
How You'll Add Value
— Respond to inbound calls and emails for products, training requests, general information, and moderate technical issues; create and manage cases to resolution.
— Accurately enter and process customer orders; provide proactive updates and follow‑ups for order status and repair approvals.
— Issue return authorizations (RAs) for repairs and credits in alignment with company policies.
— Guide customers through phone and email troubleshooting of medical devices and software, including Windows applications, web‑based tools, drivers, permissions, wireless connectivity, server issues, and unit‑specific error codes.
— Identify opportunities to promote additional value‑add products, services, or training that solve customer problems.
Who We're Looking For
Associate degree or equivalent experience.
Typically 1–2 years of direct customer service experience.
Experience with high-volume inbound/outbound calls and email support.
Proficiency with Windows OS, web‑based software, and wireless technology.
Aptitude and desire to troubleshoot permissions, drivers, error codes, server connectivity, and related software issues.
Willingness and capability to accurately maintain logs, records, and files, both manually and electronically.
Ability and desire to learn and apply FDA and HIPAA requirements while troubleshooting.
Familiarity with maintenance/updates of customer service databases, including customer access to ScanPoint, use of CRMs, and case management tools.
Skilled in researching accounts receivable issues and assisting in resolution.
Ability to work remotely with reliable high-speed internet and ability to work shifts Monday–Friday, between 6:00 a.m. and 4:00 p.m. Pacific Time (no nights or weekends), with defined break periods.
Must be able to travel to corporate office in Bothell, WA for at start of employment.
Benefits of Working with Us
Our 7 Core Values
By living the values, our amazing team members are empowered to be all they can be, both professionally and personally. We are proud of the values and the people who together make up our culture. It is what makes Verathon such a special place to work.
Our Customers are at the Center of Everything We Do
Winning Together
Continuous Improvement Creates Competitive Advantage
Be Better. Be Different.
Do the Right Thing; Do Things Right
We Are Genuine
Enjoy the Journey
Research shows that women and underrepresented groups tend to apply to jobs when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! Even if you are not a match for this role, we may have another opportunity that may be a great fit. Verathon is an equal opportunity employer and strongly supports diversity in the workplace. We believe that diverse ideas, opinions and perspectives will build a strong foundation for success. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Verathon will be based on merit, qualifications, and abilities. Verathon does not discriminate in employment opportunities or practices on the basis of race, color, religion, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.
medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company’s BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare provider
How to apply for Customer Care Specialist II at Verathon, Inc.?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $17.25 - $24.52 per hour per annum.
What experience is required?
2+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Customer Care Specialist II
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