Scan your resume against ATS criteria for this CS Email VA role at Catchcreationllc.
Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.
From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.
At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.
WHAT’S IN IT FOR YOU
JOB DESCRIPTION:
Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc.
Process orders for call-in to buy customers with existing records
Escalate orders in need of higher-level or interdepartmental assistance
Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved
MINIMUM QUALIFICATIONS:
At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage
Strong Comprehension and Communication Skills
Above-average Technical Skills
Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
With a high sense of reliability and accountability, flexible to work on varying schedules
SYSTEM REQUIREMENTS:
Intel i5, or comparable equipment with 4GB RAM or higher
Wired internet connection, 30mbps or higher (no dongles)
Noise-cancelling headphones – should be available during the interview
How to apply for CS Email VA at Catchcreationllc?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $3.00 per hour per annum.
What experience is required?
2+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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