CS Associate , Customer Service

We are looking for Customer Service Associate for the VKYC (Video Know Your Customer) verification process, you will be responsible for conducting real-time video-based identity verification of customers to ensure compliance with regulatory requirements and organizational policies.

Key job responsibilities
Video Calls: Answer live video calls with new customers to check their identity

• Check ID Documents: Look at original ID cards (like PAN card, Aadhaar, Passport, or Driver's License) shown on camera to make sure they are real and not modified
• Face Match: Make sure the person on the video call looks like the photo on their ID card
• Check Location: Verify that the customer is calling from an allowed location using the map system
• Spot Fraud: Pay close attention to spot fake documents, fake photos, or suspicious behavior. Report any risky cases to your team lead
• Save Records: Take clear screenshots, enter customer details into the computer, and save the session details accurately
• Help Customers: Talk politely to customers, answer their simple questions, and guide them step-by-step through the call
• Follow Rules: Follow company procedures and government safety laws closely.