Cross Technology Managed Services Engineer (L2)

Make an impact with NTT DATA
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Role Summary the Asset management - L2 Senior Analyst will operate, support, troubleshoot, and improve Asset management services across ITAM, ensuring stable operations, SLA adherence, and clear stakeholder communication.

• 4+ experience aligned to L2 Senior Analyst responsibility level.
• ITIL-aligned understanding of incident, problem, change, and service request processes.
• Ability to work in shifts and support 24x7 operations where required."

Key Responsibilities "• Own advanced troubleshooting and operational support for Asset management.

• Handle escalations from L1 and perform RCA for recurring issues.
• Execute approved changes, patching, upgrades, DR drill support, and release coordination.
• Maintain SOPs, technical documentation, known-error records, and dashboards.
• Coordinate with OEMs/vendors and ensure SLA, security, and audit compliance."

Technical Competencies "• Hands-on knowledge of ITAM.

• Primary skill coverage: Asset management.
• Operational understanding of Asset management administration, monitoring, troubleshooting, and documentation.
• Clear communication for ticket updates, handovers, and stakeholder coordination."

Soft Skills / Ways of Working "• Customer-focused approach to service support and issue resolution.

• Ability to prioritize incidents, document clearly, and follow escalation paths.
• Collaboration with infrastructure, application, OEM, and vendor teams.
• Ownership mindset for SLA adherence, follow-ups, and operational hygiene."

Remarks / TA Notes

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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