Scan your resume against ATS criteria for this Conversational AI Engineer role at eversana1.
The Conversational AI Engineer is responsible for designing, building, and supporting intelligent virtual agents using NICE Cognigy, with a focus on digital chat and conversational experiences. This role partners with business, IT, and experience design teams to create scalable, reliable chatbot and virtual assistant solutions that deflect contacts, streamline customer journeys, and integrate seamlessly with the broader contact center ecosystem. Experience with the Cognigy conversational AI platform is highly desirable to support advanced NLU, dialog orchestration, and enterprise‑grade automation use cases.
Our employees are tasked with delivering excellent business results through the efforts of their teams
_ N/A (or limited travel as needed for workshops, vendor sessions, or team meetings)_
_ 40 hours per week, Monday–Friday; occasional after‑hours support may be required for major releases or critical production issues_
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the expectations that may be assigned for the position.
The requirements below are representative of the experience, education, knowledge, skills, and abilities required to perform this job effectively.
The qualifications below are preferred and may be used to distinguish top candidates.
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
OUR CULTURAL BELIEFS:
I act with the patient’s best interest in mind.
I own every client experience and its impact on results.
I am empowered and hold myself accountable.
I create an environment of awareness and respect.
I own my development and invest in the development of others.
I passionately connect with anyone, anywhere, anytime to achieve results.
I speak up to create transparent, thoughtful, and timely dialogue.
I am bold and creative in everything I do.
All your information will be kept confidential according to EEO guidelines.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit https://www.eversana.com/careers/ eversana.com/careers. More information about EVERSANA’s benefits package can be found at https://www.eversana.com/careers/ eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at mailto:[email protected] [email protected].
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How to apply for Conversational AI Engineer at eversana1?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
5+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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