Community Manager, Developers & Open Source

POSITION SUMMARY

Seeking a dynamic, results-oriented candidate who has experience within the tech community to drive and ensure flawless execution of a Tech Leadership vision. The person in this role would position our Fortune 100 client as the product and technology leader in providing the foundation for the next era of computing. The person in this role will help and assist to position our Fortune 100 client as a leader in developer tools, open-source contributions, and cutting-edge technology, fostering engagement within the developer ecosystem. This role will build and manage relationships with developers, maintain and grow open-source communities, and serve as the primary touchpoint for engaging with engineers, contributors, and technical enthusiasts across social platforms like GitHub, Stack Overflow, Discord, Twitter, LinkedIn, and Reddit. The Community Manager should have a deep understanding of how to interact with developers in authentic, technical, and value-driven ways, prioritizing education, collaboration, and innovation.

JOB QUALIFICATIONS

• A combination of education and work experience can be substituted.

• Bachelor's degree (Marketing, Journalism, Public Relations, or related field is preferred).

• 5+ years of community management experience within developer relations, technical community management and/or open-source communities.

• Strong understanding of open-source ecosystems, developer tools, APIs, and technical communities.

• Experience managing and engaging developer communities on platforms like GitHub, Discord, Stack Overflow, Twitter (X), YouTube and Reddit.

• Experience in content creation tailored to technical audiences, including documentation, blog posts, tutorials, and webinars.

• Experience managing multiple projects simultaneously.

• Editorial experience, especially in a decision-making capacity.

• Strong copywriting and editing skills, with the ability to simplify complex technical topics.

• Experience working with branded technical content.

• Content (owned & curated) and engagement strategies experience.

JOB RELATIONSHIPS

• Social media platform relationship development:

• Maintain strong relationships with our representatives at each social media platform including LinkedIn, Twitter (X), YouTube, Reddit, and Github

• Coordinate engagement between internal developer teams, community managers, and open-source maintainers to ensure alignment on best practices

• Develop best practices, training, and playbooks to disseminate social-first best practices and other best practices across the organization

• Maintain a best practice hub for creative, content (owned and curated) and engagement standards for each platform

• Program management and coordination with internal and external stakeholders:

• Align community engagement efforts with open-source project roadmaps and developer product updates

• Ensure the highest quality of developer-focused content, communication, and support

• Collaborate with Developer Advocacy, Product, and Engineering teams to ensure messaging aligns with community needs

• Manage integrated editorial calendars and content distribution across developer channels

• Identify key developer trends and topics to create relevant and compelling technical content

JOB DUTIES

• Community strategy, engagement, development, and reporting:

• Own the strategy and management of developer communities across social and technical platforms

• Define engagement strategies for open-source contributors, technical enthusiasts, and developer advocates

• Lead the community-building efforts for developer-first initiatives, ensuring alignment with company goals

• Partner with Developer Advocacy, Product, and Marketing teams to craft high-value content and engagement strategies

• Reconcile overlapping or competing developer engagement initiatives with a community-first perspective

• Partner with analytics teams to track developer sentiment, engagement levels, and community impact

• Utilize developer analytics and listening tools to measure success and optimize engagement strategies

• Capture new developers, maintain relationships with contributors, and grow the community through active participation

• Provide support for technical Q&A forums, fostering knowledge-sharing among developers

• Real-time social media content planning and execution:

• Support open-source events, hackathons, and conferences with real-time community engagement

• Stay ahead of emerging developer trends and best practices in community engagement

• Develop and execute engagement initiatives such as contributor recognition programs and mentorship efforts

• Experiment with innovative formats for technical content, including interactive demos, live coding sessions, and AMAs

• Partner with developer content creators and technical influencers to amplify key messages

• Establish and maintain technical content briefs that align with developer needs and industry trends

• Community-specific reactive response:

• Align with internal Developer Relations and Product Marketing teams on competitive response strategies

• Monitor competitor developer engagement strategies and report insights to internal stakeholders

• Maintain a consistent and authentic developer-first voice across community interactions

• Collaborate with internal teams to craft compelling developer-focused messaging

• Engage in technical discussions in forums, repositories, and developer Slack/Discord groups to position the company as a trusted resource

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