Clinical Training Manager (RN)

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Training Manager owns the end-to-end delivery and effectiveness of assigned training classes or programs, ensuring learners achieve the required readiness and performance outcomes.
This role aligns training execution with client experience, stakeholder expectations, employee engagement, and operational performance targets through strong delivery oversight, effective coaching, and targeted interventions.
The Training Manager is accountable for trainer performance, learner readiness, and class-level outcomes, ensuring training translates into measurable operational success. This role requires a nursing background to ensure clinical training decisions, learner coaching, and program execution are accurate, relevant, and aligned with role-specific clinical expectations.

• Job title:

Clinical Training Manager (RN)

• Job Description:

Key Responsibilities

The Training Manager leads the delivery, governance, and continuous improvement of assigned training programs to ensure learners, trainers, and classes meet readiness, quality, and operational performance expectations.

Responsibilities are grouped around program execution, performance ownership, stakeholder alignment, trainer capability, learner support, and operational effectiveness.

• Training Delivery and Program Oversight: Lead end-to-end delivery for assigned classes or programs, ensuring training plans, schedules, materials, tools, facilitation approach, and delivery standards are consistently executed.

• Performance, Readiness, and Interventions: Own class-level outcomes, including NHT performance, learner readiness, 30-60-90 transition, production preparedness, assessment results, and early-life attrition risk indicators; use data to identify gaps and implement targeted interventions.

• Stakeholder and Client Alignment: Partner with Operations, Quality, WFM, and client stakeholders to provide updates on training performance, risks, actions, learner progress, and readiness, ensuring training remains aligned with business and client expectations.

• Trainer Capability and Coaching: Coach trainers on facilitation, classroom management, learner engagement, performance support, clinical or process accuracy, and use of approved training methods; track development progress and promote continuous upskilling within the training team.

• Refresher, Upskilling, and Continuous Learning: Plan and execute refresher, upskilling, floor support, and targeted coaching interventions based on performance gaps, quality findings, assessment data, and operational priorities.

• Knowledge Management and Digital Enablement: Drive effective use of knowledge management resources, LMS platforms, digital tools, analytics, and responsible AI-enabled solutions to improve learner support, training consistency, scalability, and performance monitoring.

• Governance, Financial Impact, and Efficiency: Maintain accurate documentation, reporting, audit readiness, process adherence, and disciplined resource management while identifying opportunities to reduce rework, shorten the learning curve, improve speed to proficiency, increase trainer and learner productivity, and generate cost savings through efficient training execution.

Personal Capability: How You Operate

The Training Manager demonstrates strong ownership and accountability for training outcomes. This includes communicating performance insights, risks, and actions clearly; building collaborative relationships with trainers and stakeholders; applying sound judgment in managing learner and trainer performance; and maintaining adaptability in a dynamic, performance-driven environment.

Professional Capability: How You Perform the Work

The Training Manager manages training delivery and ensures alignment with defined standards. This includes coaching trainers to improve facilitation, learner engagement, and performance support; using data and assessments to drive targeted interventions; designing and implementing learning and performance improvement strategies; and driving adoption of knowledge management and learning tools.

Organizational Capability: How You Impact the Business

The Training Manager contributes to business impact by owning class-level performance outcomes, including NHT, readiness, and attrition risk indicators.

This role supports improved client experience and stakeholder satisfaction, drives continuous learning and performance improvement initiatives, supports cost efficiency through effective training execution, and provides insights that inform operational and training decisions.

Clinical Nursing Capability

The Training Manager must apply nursing knowledge to ensure training delivery reflects accurate clinical concepts, workflows, documentation expectations, and role-specific clinical decision-making requirements.

This includes coaching trainers and learners on correct application of clinical processes, clarifying clinical questions, reinforcing proper interpretation during training and OJT, and ensuring clinical content is delivered with the accuracy expected of a nurse-led training function.

Requirements and Experience

Education

• Bachelor’s degree in Nursing required.
• Active or current nursing license preferred or required based on program, client, and jurisdictional requirements.

Experience

• 3–5 years of training experience, including training delivery, coaching, facilitation, or program support.
• At least 2 years of people management experience, which may overlap with the required training experience.
• Exposure to performance management and learner development.
• Healthcare operations experience, such as UM, CM, Appeals, nurse triage, clinical abstraction, or related clinical operations, preferred.

Skills

• Strong coaching, facilitation, and learner engagement capability.
• Data-driven decision-making and performance analysis.
• Stakeholder coordination and clear communication.
• Ability to manage multiple priorities, programs, and training cycles.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.

• Location:

Work@Home USAUnited States of America