Clinical - Associate Training Manager

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Internal and External Job Posting

• Job title:

Clinical - Associate Training Manager

• Job Description:

As a Nurse Associate Training Manager, your focus is on ensuring that the training team's activities and decisions are rooted in practical clinical knowledge. Facilitating informed decision-making, ultimately improving the quality and relevance of training programs. By grounding decisions in clinical understanding, you enable the team's confidence and credibility, enhancing their capabilities.

As a Philippine Registered Nurse (PH RN) and a US Registered Nurse (US RN), you bring valuable insights from local healthcare practices, showcasing proficiency by meeting local nursing standards and requirements. Additionally, you possess validated knowledge and alignment with US nursing practice, demonstrated through the successful completion of the NCLEX examination.

• DUTIES & RESPONSIBILITIES:

Personal Capabilities

Communication

• Proactively communicates training successes and opportunities to internal stakeholders, providing clear updates on progress and any challenges encountered.

• Collaborates with senior team members to resolve issues and implement improvements.

• Assists in conveying training outcomes and strategies to external stakeholders as needed.
  Emotional Intelligence

• Works collaboratively with cross-functional teams to maintain a positive and inclusive training environment.

• Contributes to a positive learning culture by actively participating in case reviews and applying lessons learned to training practices.
  Collaboration & Leadership

• Actively participates in cross-functional collaboration for innovative learning solutions.

• Assists in planning and coordinating training classes, demonstrating leadership in a supportive role

• Cultural Awareness & Inclusion: - Contributes to an inclusive training environment by maintaining awareness of cultural differences and fostering diversity within the team.

• Supports DE&I initiatives in training

• Project Management: - Assists in anticipating future resource needs and planning the allocation of training resources.

• Contributes to the identification of areas for enhancement in training curriculum and delivery methods

• Compliance & Ethical Behavior: - Collaborates with the Training Manager to ensure strict adherence to compliance standards and ethical behavior in training practices.

• Assists in identifying and addressing potential issues related to compliance and audit.
• Exemplifies and upholds the Sagility's corporate values in daily tasks and interactions.

Professional Capabilities

Learning Sciences

• Demonstrates understanding of learning sciences and established methodologies in developing learning solutions and training programs, in consultation with clinical training leaders.

• Contributes to the assessment and evaluation of training programs, applying learning sciences principles.
  Training Delivery & Facilitation

• Assists in the delivery of comprehensive training programs, ensuring timely completion of trainer activities.

• Facilitates monthly trainer observation and coaching.
  Instructional Design

• Collaborates with subject matter experts to contribute to the design and continuous update of training materials.

•  Demonstrates knowledge of various instructional design methodologies, consciously integrating them into the development of clinical training programs.
  Technology Application

• Works with the Instructional Design and Digital team to explore technology solutions for training gaps.

• Leverages different technology applications that can enhance training effectiveness.
  Knowledge Management

• Supports overall documentation adherence of training teams, ensuring proper documentation of training materials and processes.

Organizational Capabilities

Business Insight

• Maintains an awareness of business goals and objectives related to training initiatives.

• Demonstrates knowledge of training KPIs at a program level and ensures that training programs drive positive outcomes (STP, cost-savings, improved

• Contributes to the conscientious management of training expenses, actively seeking opportunities to optimize resources and minimize costs within established parameters.
  Consulting & Business Partnering

• Collaborates with stakeholders and clients to implement enhancements in training curriculum, under the guidance of Training Manager or Sr. TM.
  Organization Development & Culture

• Contribute to a positive learning culture and support organizational development initiatives.

• Foster a culture of continuous improvement in training practices.
  Talent Strategy & Management

• Assists in identifying and developing talent within the training team.

• Ensures trainers align with documented training standards.

• Drives training initiatives to enhance clinical acumen and capability.
  Change Management

• Supports the Training Manager in identifying and addressing potential issues related to compliance and audit, proposing solutions to address areas of opportunity.

• Advocates and drives change management initiatives within the training function.
  Performance Improvement

• Collaborates with stakeholders to implement enhancements and drive performance improvement in training initiatives.
  Data & Analytics & Future Readiness

• Contributes to the generation of insightful reports that provide a clear view of training program outcomes and the progress of trainees.

• Stays informed about industry changes and integrate updates into training modules to ensure future readiness.

General Safety and Security

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.

• COMPETENCY REQUIREMENTS:

Spark Curiosity

       Demonstrates a willingness to learn and explore new ideas.

• Actively seeks out opportunities to expand knowledge in relevant areas.
• Encourages team members to ask questions and explore innovative solutions.
• Shows enthusiasm for discovering new training methods or techniques.
  One Team Direction

       Collaborates effectively with team members to achieve shared objectives.

• Works collaboratively with colleagues to achieve training goals.
• Shares knowledge and resources with team members to support collective success.
• Contributes constructively to team discussions and decision-making processes.
  Action for Results

       Takes initiative to deliver tangible results in a timely manner.

• Sets clear goals for training programs and takes proactive steps to achieve them.
• Demonstrates a strong work ethic and follows through on commitments.
• Takes decisive action to overcome obstacles and achieve training objectives.
  Right by right purpose

         Acts with integrity and ethical conduct in all aspects of work.

• Upholds ethical standards and organizational values in training activities.
• Treats colleagues and stakeholders with respect and fairness.
• Ensures that training programs align with the organization's mission and values.

• Basic:

Business Insight

Consulting & Business Partnering

Organization Development & Culture

Talent Strategy & Management

Data & Analytics & Future Readiness

• Moderate:

Communication

Emotional Intelligence

Collaboration & Leadership

Cultural Awareness & Inclusion

Project Management

Compliance & Ethical Behavior

Performance Improvement

Instructional Design

Technology Application

Knowledge Management

Change Management

• Expert:

Learning Sciences

Training Delivery & Facilitation

• OTHER REQUIREMENTS:

Reports to:  Training Manager/Sr. Training Manager

• Education and/or Experience: At least 5 years of training experience supporting clinical programs.

• Certificates, Licenses, Registrations: PH Registered Nurse and a US Registered Nurse

• Work environment (B&M):

The work environment is professional, office. Business casual attire.

• Work environment (WAH):

• Workstation PC is located in a confined area at home
• PC monitor is not facing the door or window
• Room is well ventilated to reduce the risk of equipment overheating
• Unauthorized entry to room is prevented (i.e. keeping the room locked at all times)
• Telephone conversations are not overheard from other areas of the house/outside
• Workstation is clean and free from any form of writing materials and electronic device
• Adequate internet connectivity (> 20 mbps)

• Physical demands: May require overtime, holiday, weekend or evening work and has high tolerance for stress.

• Location:

Quezon City, Bridgetowne ZetaPhilippines