Client Support - Fixed Term (12 Months)

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• Business Descriptor:

We are currently seeking an experienced professional to join

The Global Asset Management

team for Fixed Term Contract.

Principal Responsibilities

• To ensure timely and error-free reporting of transactions received at the Investor Service Centre.

• Manage customer communication effectively to have timely resolution

• Excel in distribution services & investor services with special focus on corporate customers

• Have close interface with service providers and highlight any discrepancies of gaps noticed in a timely manner

• Explore and process efficiency suggestions and contribute to achieving customer delight

• Comply with applicable regulatory requirements on qualifications required for the job profile

• Contribute to the knowledge management initiative of the customer service team.

• Contribution to recruitments / contingency / leave planning

• Ensure compliance with the process manual and FIM

• Excel in the monthly reporting process

Qualifications

• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus years of experience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage.

The location for this role

is Delhi, India.

• Note:

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

Eligibility Criteria

• Pro-tip: Familiarity with AI-enabled tools is an advantage
• Link to Careers Site: Click

HERE

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Issued by HSBC Global Asset Management India Private Limited

• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus years of experience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage.