Scan your resume against ATS criteria for this Client Success Manager role at Ylopo.
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
team building events, team lunches/ happy hours, and other company wide events
a supportive, caring environment dedicated to continuous learning and growth.
Reporting directly to the Manager of Client Success, the
role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This role handles the entire lifecycle of client success post-onboarding through training, support, and account management.
Candidates well-suited to this role will have a track record of being detail-oriented, client-focused, and proactive in providing exceptional service both internally and externally. We are looking for candidates who are quick-thinking, organized, patient, and positive, with a strong ability to troubleshoot software issues, advocate for client needs, and escalate concerns to the Manager of Client Success when necessary.
Undergraduate degree or relevant experience
3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad portfolio of customers.
Ability to facilitate the solution to complex issues and requests with a proactive, goal-oriented mindset
Strong technical, organizational, and project coordination skills, alongside strong attention to detail
Excellent written and verbal communication skills, including the ability to communicate effectively via email, support tickets, phone, or Zoom video
Ability to multitask, take initiative, and work independently toward deadlines to see tasks through to completion
Positive demeanor, trustworthy character, and consistent work ethic
Willingness to learn the intricacies of the Ylopo product and feel comfortable conveying detailed information about our services and systems
Understanding of real estate and the real estate profession is a plus, but not necessary
Manage client relationships within our general segment of business, evaluating "client health" to proactively schedule and conduct check-in calls.
Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
Consult with clients to identify business goals, challenges, and opportunities, aligning Ylopo product solutions to address their specific needs and objectives.
Act as an advocate for the client's needs, specifically managing retention efforts for clients who have placed a cancellation or are showing indicators of being at-risk.
Speak confidently and professionally while working through escalated issues, acting with the utmost urgency to troubleshoot client problems.
Maintain accurate documentation of client interactions, including logging activity in Salesforce and internal systems timely and correctly.
Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development.
Identify and cultivate qualified growth opportunities by uncovering client needs, driving product adoption, and recommending solutions that support long term success and account expansion.
Work closely with our product support team to investigate issues and software bugs, solving them independently or appropriately escalating them to the Manager of Client Success.
Learn the ins and outs of our product to become a subject matter expert, collaborating with sales, billing, marketing, international, and technical teams on special projects.
Strong Net Revenue Retention (NRR) across your assigned client segment
Excellent Response times and Resolution skills
High Net Promoter Score (NPS) and positive client satisfaction (CSAT)
Consistent product adoption and successful, well-documented issue de-escalation
Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: http://www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy
Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
medical, dental, and vision coverage; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.**
How to apply for Client Success Manager at Ylopo?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $60,000 per annum.
What experience is required?
3+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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