Scan your resume against ATS criteria for this Client Strategy Manager role at Higharc.
Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors: industry leaders in construction, building products manufacturing, and distribution.
Higharc is seeking a
to own the adoption strategy for your book of business. Reporting to the Senior Manager of Client Strategy, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization.
This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work.
You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health.
Expect to:
Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health.
Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value.
Guide clients beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value.
Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving.
Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall.
Translate patterns in client friction into structured product, implementation, and account intelligence.
You're a strategic client relationship owner who can multithread through messy, high-stakes operational change. You're comfortable standing on your own with senior stakeholders, you know when to pull in executive support from Higharc, and you can tell a clear story about where a customer is, where they need to go, what's at risk, and what decisions move them forward.
You bring curiosity and horsepower to quickly understand how builders operate across Architecture, Purchasing, Sales, and Operations. You're highly self-directed: you investigate ambiguity, form a point of view, and move work forward without close management.
You have:
5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs
Strong executive communication skills and the ability to independently influence senior customer stakeholders
Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers
Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams
Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress
The ability to synthesize project details into an accurate account narrative without owning every administrative detail
Willingness to travel 25%, with occasional fluctuations during customer launch periods
A major plus if you also bring:
_ asynchronous deep-work time, which is why we schedule regular team meet-ups in our hubs across the US and, depending on the role, prioritize hiring in those hubs. If your role requires frequent travel beyond pre-scheduled team meet ups, we will represent that to the best of our ability as early as possible in the interview process.
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benefits: **Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. We provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. We also provide a stipend to create the ideal home office and support L&D.
How to apply for Client Strategy Manager at Higharc?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $175 per annum.
What experience is required?
5+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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