Scan your resume against ATS criteria for this Client Operations Account Executive role at Collinsongroup.
Britney Dias
Key Responsibilities
Complaint & Dispute Management:
Act as the primary point of contact for handling client complaints and disputes.
Investigate issues thoroughly, ensuring root cause analysis and fair resolution.
Maintain accurate documentation of all cases, actions taken, and outcomes.
Escalate complex or high-risk disputes to senior management when necessary
Knowledge, skills and experience required
Experience working in a client facing account management role or an administration role.
Account support/admin/management experience, gained within any sector preference can be given to individuals with banking or finance experience.
Ability to engage and communicate across diverse internal & external audiences.
Ability to work under pressure, to tight deadlines.
Basic data analysis, data consolidation and reporting experience.
Good understanding of contractual obligations.
Experience in reconciling invoices.
Experience in managing complaints.
Fluent in English and a second European language would be desirable.
High level of numeracy and computer literacy (MS Office).
Advanced excel skills – essential.
Person Specification
Simultaneously think strategically and act tactically.
Systematically approach issues, opportunities and recommendations with a spirit of curiosity and open-mindedness.
Commercially aware with a passion for efficiency and high quality operational delivery.
Likes to work proactively, under pressure, to tight deadlines, in a dynamic environment.
Collaborative in approach.
Shows appreciation & understanding of wider business functions and how departments link together.
Ability to identify and support in resolving issues, and know when escalation is required.
Clear, honest and open in all communications.
Excellent attention to detail.
Can-do attitude ready to step in and help out where needed.
Shows initiative.
Strong operational and administration experience.
Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work
If you need any extra support throughout the interview process, then please email us at [email protected]
You can look forward to a competitive salary and benefit plan including but not limited to:
Benefits: What's in it for me?**
How to apply for Client Operations Account Executive at Collinsongroup?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
25+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Client Operations Account Executive
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