Scan your resume against ATS criteria for this Client Experience Manager role at madisonlogicinc.
At Madison Logic, we turn buyer uncertainty into confident action. Using data-driven insights and strategic expertise, we help marketers align every decision-maker, in every buying group, at every stage of the journey. We meet buyers wherever they are, navigating today’s non-linear decision paths to keep marketers ahead. By combining data-rich strategy with multi-channel activation, we show B2B marketers and their agency partners not just what works, but why it works, so growth is accelerated with clarity and purpose.
“When ambitious marketers connect with their most elusive buyers to achieve ambitious growth targets, something extraordinary happens.”
“It’s not magic. It’s not just logic. It’s
.”
Here’s why you’ll love working here:
that reward your contributions.
to celebrate achievements big and small.
to help you build your own path.
anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation.
work alongside talented colleagues across India, Singapore, the UK, and the US, expanding your perspective and network.
to connect, collaborate, and strengthen relationships in person.
so you can choose your own wellness and work-from-home perks.
The
(CXM) is responsible for overseeing the client relationship from initial through renewal and expansion opportunities. This will involve managing a book of accounts and working in close collaboration with sales and operations counterparts to support each account effectively, helping to drive them to overall program success in their partnership with Madison Logic (ML). The CXM is an expert in both ML solutions and ABM and serves as the primary point of contact for clients post-sale.
Understand and document client goals, KPIs, and business outcomes in collaboration with sales
Create and maintain success plans to track progress against client goals
Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
Manage process delivery support from ML, including the engagement of other teams and resources as necessary
Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally
5 + years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
Proven understanding of digital marketing or Account-Based Marketing
A successful track-record in client-facing roles, supporting external customers in a highly professional manner
Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems
Analysis, problem solving, and troubleshooting expertise
Highly detail-oriented, with strong organizational skills and a commitment to accountability
Ability to multi-task and perform effectively
Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders
Base Salary: $80,000 - $95,000 per year
Annual Bonus: $5,000 per year
If you’re excited about helping clients succeed, love the idea of working at the forefront of marketing innovation, and want to be part of a team where integrity, respect, innovation, urgency, and accountability aren’t just words — they’re how we show up every day — then let’s talk.
Where applicable
hybrid WFH days work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. WFH requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.
Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.
We will provide more information about our perks & benefits upon request.
For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website ( https://www.madisonlogic.com/privacy/ ).
How to apply for Client Experience Manager at madisonlogicinc?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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