Business Analyst

Surat (On Site)

Full Time

Key Responsibilities

PRD Management (Using BDD): Craft clear, concise Product Requirement Documents. We use Behavior-Driven Development (BDD) to write requirements in the simplest possible words—breaking things down into clear rules & scenarios (Given/When/Then) so everyone is aligned.

Scope AI & Internal Tools: Define requirements for our internal apps (e.g., Admin Panel) and AI initiatives — an AI Sales Copilot that automates user onboarding while salespeople monitor the flow; an AI Support Quality Agent that analyzes support calls to assist the Support Lead; and an AI Night-Shift Support Agent that handles customer queries autonomously after hours.

Requirement Delegation: Hand over and explain requirements seamlessly to the Development Team, ensuring they clearly understand the business logic and edge cases before they start coding.

End-to-End Testing: Act as the final gatekeeper. When the development team delivers a feature, you will test it against your BDD scenarios to ensure it s exactly as intended.

Product Evolution: Transition into analyzing, benchmarking, and defining user-facing product features as internal tooling milestones are achieved.

Requirements

The Experience: 1 to 2 years of experience as a BA, Product Analyst, or QA. OR a sharp fresher who can demonstrate a deep understanding of the BA lifecycle and has at least one solid internship under their belt.

The BDD Mindset: You know how to communicate complex features using simple "rules and scenarios". Experience writing Gherkin/BDD syntax is a massive plus.

Full-Lifecycle Ownership: You aren't just a writer; you enjoy passing the baton to developers and rolling up your sleeves to test the final product.

AI Enthusiast: You don't need to be a coder, but you must be fascinated by AI tools, ChatGPT/LLMs, and how agents can automate manual .

Analytical Thinker: You look at a messy manual process and immediately start drawing a mental flowchart on how to optimize it.