Job Description: Billing Analyst II
Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!
More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.
Why do we have this role?
As part of the transition of billing operations into the GCC, this role supports the company’s drive for operational standardisation and scalability. It ensures consistent billing processes across markets while enabling opportunities for automation, improving efficiency, accuracy, and overall control.
Reporting to the Billing Manager, the Billing Analyst is responsible for supporting and managing day-to-day billing operations, ensuring the accurate, timely, and efficient processing of billing activities across the Group. The role plays a critical part in maintaining billing accuracy, compliance, and operational excellence.
What do you do in the role?
- Preparing and processing customer invoices (Manual or System generated).
- Ensuring billing is accurate and aligned with contracts, pricing, and agreed terms.
- Reviewing and validating usage / billing data prior to invoice generation.
- Managing recurring billing cycles and ad-hoc invoicing requirements.
- Investigating and resolving billing discrepancies and customer queries.
- Performing reconciliations between billing data and financial records.
- Monitoring billing timelines to ensure invoices are issued within required timeframes.
- Supporting revenue recognition processes where applicable.
- Maintaining and updating customer billing details in the finance system.
- Assisting with reporting and analysis of billing and revenue data.
What experience you need to bring with you?
- 3 to 5+ years of experience in a billing, accounts receivable, or finance-related role
- Proven experience handling high-volume data processing with strong accuracy and attention to detail, ideally within a finance environment
- Experience working in a multinational or global business environment
- Familiarity with international billing processes and systems
- Degree in Commerce, Finance, or a related discipline
- Strong attention to detail with a focus on accuracy and data integrity
- Ability to manage multiple priorities and meet tight deadlines
- Advanced Excel skills for data analysis and reporting
- Self-motivated with the ability to work independently and manage deliverables
- Strong stakeholder management and communication skills
- Solid understanding of processes and internal controls
How success will be measured?
- All billing activities are completed accurately and within established timeframes
- Invoices are generated and issued promptly in line with agreed schedules and billing cycles
- Minimal customer queries or escalations relating to billing accuracy or delays
- Billing data is accurately recorded, enabling smooth reconciliation by the Financial Reporting Team without errors
- Strong collaboration with internal and external stakeholders, ensuring timely resolution of billing-related issues
- Customer billing records are maintained accurately and kept up to date
- Consistent contribution to Automation or identified projects
- Ongoing identification and implementation of process improvements within billing operations
What we promise to give you?
- Health Insurance benefit.
- Access to our Employee Assistance Program
- Cab support for the EMEA & US shifts
Sinch Values:
- Dream Big - We make the impossible possible by dreaming big to solve our customers’ problems and improve their businesses. Great things happen when we dare to challenge the status quo and find creative new ways to wow them. Driven by curiosity, we believe there is no such thing as failure, continuous learning, and development. Having big, crazy, ambitious goals drives our success.
- Win Together - Great teams work faster and better together – creating meaningful impact for customers. Together as global team, in close collaboration with our customers, we embrace diversity, meritocracy and care about every single individual. We build trust through open and honest relationships. It’s all about the team: being inclusive, respectful, and sharing our knowledge to empower all for personal growth. We collaborate, have fun and are stronger together.
- Keep it Simple - Sinch means simple and easy. It’s how we want customers to feel when dealing with us: uncomplicated, down-to-earth, and useful. Things stay simple when you are honest, open and act with integrity. Cut the fluff and talk straight! This also means spending our time and money wisely on things that really count. Eyes on the horizon, feet on the ground.
- Make it Happen - We make things happen and make them matter – for our customers and the world. We are “doers” who value getting results and don’t overthink matters. We stay accountable for our actions, apply the highest ethical standards to set ourselves apart and always deliver. If we’re not making an impact, we rethink the approach. Structure helps us, bureaucracy and excuses do not. No putting things off – let’s get it done now.
