Associate Success Manager

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:

- Mission-oriented work

- Diverse and inclusive culture

- Competitive Compensation & Bonuses

- Comprehensive Insurance Plans

- Mental and Physical Health Support

- Work-from-home flexibility

- Fitness Center Reimbursements

- Streaming Good time off for volunteering

- Wellness workshops

- Buddy Program for new HealthStreamers

- Collaborative work environment

- Career growth opportunities

- Continuous learning opportunities

- Inspiring workspaces to collaborate and connect with other HealthStreamers

- Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Associate Success Manager owns HealthStream activities for assigned customer workstreams, ensuring process adoption and guiding customers on best practices for configuring pre-deployed credentialing content to optimize efficiency and support customer success with our credentialing solution. 

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

- Owns HealthStream activities for designated customer workstreams, ensuring successful process adoption in parallel with the launch or optimization of HealthStream solutions. 

- Formulates deployment plans and timelines to maximize efficient use of our available best-practice content while ensuring client business needs are all met at the time of go-live.    

- Analyzes client business processes and formulates expert advice to clients on how to best implement our automation engine and content library to reduce inefficiencies and streamline credentialing and review processes.  

- Has the authority to negotiate with clients on behalf of clients and on the scope, design, implementation plan, and long-term optimization plan of HealthStream solutions. 

- Leads client meetings for assigned workstreams to educate customers on best-practice configuration of pre-deployed content. 

- Evaluates customer implementation needs during sales conversations to ensure alignment with strategy. 

- Ensures timely updates to project records in Salesforce to maintain accurate status and progress tracking. 

- Collaborates with internal teams to resolve customer issues promptly. 

- Exercises discretion and independent judgment in evaluating client feedback to drive integral changes within our product, automation engine, and content library that allow our solutions to continually better represent and fulfill client needs. 

- Engages productively in support of all HealthStream initiatives. 

- You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.