Business Function
The Release & Deployment Team plays a critical role in safeguarding production stability by governing and executing approved production and pre-production changes. The team ensures that all manual deployments, configuration updates, and privileged access activities are executed in accordance with approved change governance, security controls, and regulatory requirements.
Roles & Responsibilities
- Production Change Governance & Planning
- Review and validate Change Requests (CRs) before implementation to ensure:
- Scope clarity and completeness.
- Technical feasibility of implementation plans.
- Adequate risk, impact, and rollback assessments.
- Compliance with change governance standards.
- Coordinate with Application Support (L2/L3), Infrastructure, Middleware, Database, and Platform teams to resolve implementation dependencies and technical clarifications.
- Verify that all required technical, security, business, and change approvals are obtained before deployment activities commence.
- Participate actively in Change Advisory Board (CAB), release readiness reviews, and implementation planning discussions.
Release & Deployment Execution
- Execute production and pre-production deployments strictly according to the approved Change Request
- Ensure: - No deviation from approved implementation steps.
- No unauthorized modifications during deployment.
- All activities remain within the approved change window.
Perform and manage manual deployment activities including:
- Application releases and upgrades.
- Configuration changes.
- Middleware deployments and updates.
- Database script execution.
- Security and access-related changes.
- Password-managed deployments utilizing privileged accounts.
- Support deployment activities across multiple environments including Production, Disaster Recovery (DR), Pre-Production, and UAT where required.
- Privileged Access & Security Compliance
- Operate privileged accounts in accordance with CyberArk and Bank security standards.
- Password withdrawal and return procedures.
- Privileged Session Management (PSM) operations.
- Secure handling of functional and Type-C IDs.
- Ensure all deployment sessions are fully compliant with:
- Audit requirements.
- Session recording policies.
- Evidence retention standards.
- Regulatory controls.
- Maintain segregation of duties and ensure authorized Release Engineers perform implementation activities.
- Post-Implementation Validation & Support
- Perform Technical Level Validation (Tech LV) after deployment completion.
- Coordinate Business Level Validation (Biz LV) with Application Support teams and business stakeholders.
- Capture and maintain deployment evidence, including:
- Execution logs.
- Screenshots.
- Session recordings.
- Implementation transcripts.
- Audit artifacts.
Support post-implementation reviews and identify opportunities for deployment automation and process improvement.
- Production Stability & Incident Support
- Provide Level-1 operational support for release and deployment-related incidents.
- Support recovery activities during:
- Deployment failures.
- Batch/job failures.
- Production incidents.
Participate in production war rooms, incident bridges, and troubleshooting calls.
- Escalate risks, delays, and implementation failures promptly to Release Managers, Domain SMEs, and leadership teams.
- Contribute to root cause investigations and corrective action initiatives.
- Continuous Improvement & Automation
- Identify repetitive manual deployment activities suitable for automation.
- Support adoption of CI/CD, DevOps, and release automation initiatives.
- Maintain deployment runbooks, SOPs, and knowledge repositories.
Participate in cross-training and knowledge-sharing activities to improve team fungibility and operational resilience.
Requirements
- Production Support, Release Management, Change Management, DevOps Operations, or IT Operations.
- Experience in Banking or Financial Services environments will be highly preferred.
- Exposure to regulated production environments with strict governance and audit controls.
Technical Skills
Operating Systems
- Strong foundation in Linux administration.
- Working knowledge of Unix and Windows operating systems.
- Basic shell scripting knowledge preferred.
- Production Deployment & Platform Management
- Experience supporting application deployments across:
- Production environments
- Pre-production environments
- Disaster Recovery environments
- Release Management processes
- Production Change Management
- ITIL practices
- Change Governance frameworks
Infrastructure & Middleware
Knowledge of:
- Middleware platforms
- Application server administration
- System configuration management
- Environment management
Database
Basic understanding of:
- Oracle Database
- PostgreSQL
- SQL execution and validation
Security & Access Management
- CyberArk
- Privileged Access Management (PAM)
- Secure credential handling processes
DevOps & Automation
- CI/CD concepts
- Release automation
- DevOps practices
- OpenShift platform fundamentals
Patch & Platform Maintenance
Good understanding of:
- OS patch management
- Database patching concepts
- OpenShift platform patching and maintenance
Core Competencies
- Strong attention to detail.
- Excellent risk and control mindset.
- Ability to work under pressure during critical production releases.
- Strong stakeholder communication and coordination skills.
- Analytical problem-solving and troubleshooting capability.
- Commitment to operational excellence and production stability.
- Ability to work effectively across L1, L2, L3, Engineering, Infrastructure, and Business teams.
Hyderabad - DTI Skyview SEZ
Technology
Regular
Full time
