Assistant Property Manager – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
Schedule: Flexibility required for tenant schedules, leasing deadlines, and occasional property emergencies
About the Role
At Pavago, of our clients is hiring an
Assistant Property Manager
to support the day-to-day operations of residential, commercial, or mixed-use properties.
This is a hands-on property operations role focused on:
- Tenant relations and communication
- Leasing and renewals
- Rent collection and delinquency tracking
- Maintenance and vendor coordination
- Property management systems
- Compliance and tenant documentation
- Owner and portfolio reporting
You’ll serve as the
right hand to the Property Manager
, ensuring tenants receive timely support, vendors stay coordinated, records remain accurate, and property operations run smoothly.
If you have
2+ years of property management or real estate operations experience
and hands-on experience with
AppFolio, Yardi, Buildium, or similar property management software
, this role is a strong fit.
What You’ll Own
Tenant Relations & Communication
- Serve as the first point of contact for tenant questions regarding:
- Rent and payments
- Lease terms
- Property policies
- Maintenance requests
- Respond professionally and promptly to tenant concerns
- Document tenant interactions within AppFolio, Yardi, Buildium, or similar systems
- Manage communication for:
- Move-ins
- Move-outs
- Lease renewals
- Escalate complex issues to the Property Manager when appropriate
Leasing & Renewals
- Draft and process:
- New leases
- Lease amendments
- Renewals
- Manage signatures and documentation through DocuSign, Dotloop, or similar platforms
- Pre-screen prospective tenants
- Schedule property showings
- Collect and organize rental applications
- Ensure leasing documentation is complete and processed on time
- Support property marketing across:
- Zillow
- Apartments.com
- Craigslist
- MLS syndication platforms
Rent Collection & Financial Administration
- Track rent payments and outstanding balances
- Apply late fees according to property policies
- Follow up professionally on delinquent accounts
- Prepare weekly delinquency reports
- Assist with monthly owner statements
- Record and reconcile:
- Deposits
- Refunds
- Security deposits
- Maintain accurate financial records within property management systems
Maintenance & Vendor Coordination
- Create and manage maintenance work orders
- Coordinate scheduling between tenants and vendors
- Track maintenance requests from submission through completion
- Keep tenants updated on maintenance status
- Follow up with vendors to prevent delays
- Confirm work has been completed satisfactorily
- Verify vendor invoices against completed work before routing them for approval
- Help ensure maintenance requests are resolved within established SLA timelines
Compliance & Property Documentation
- Maintain complete and organized tenant files, including:
- Leases
- Notices
- Inspection records
- Applications
- Compliance documents
- Ensure documentation remains accurate and audit-ready
- Support adherence to:
- Fair Housing requirements
- Local landlord-tenant laws
- Internal property management policies
- Track important lease, renewal, and compliance deadlines
Portfolio & Operational Support
- Support Property Managers with portfolio-level reporting
- Track:
- Occupancy
- Vacancy
- Turnover
- Leasing activity
- Rent collection
- Maintenance performance
- Assist with owner reporting and operational updates
- Handle administrative projects and ad hoc property-management requests
- Keep property systems current and organized
Requirements
Must-Have
2+ years of experience
in:
- Property Management
- Real Estate Operations
- Leasing Administration
- Similar property operations roles
- Hands-on experience with property management software such as:
AppFolio
Yardi
Buildium
- Similar platforms
- Familiarity with lease agreements and leasing workflows
- Understanding of tenant communication and rent collection processes
- Familiarity with Fair Housing and landlord-tenant regulations
- Strong Microsoft Office and Google Workspace skills
- Excellent written and verbal English communication
- Strong organizational and multitasking skills
- Ability to work independently during U.S. business hours
Nice to Have
- Experience supporting portfolios of
100+ units
- Experience with residential, commercial, or mixed-use properties
- Familiarity with multi-state landlord-tenant requirements
- Exposure to:
- Property accounting
- Owner statements
- Security deposits
- Financial reporting
- Experience coordinating multiple vendors and maintenance requests
- Strong knowledge of leasing and property-management workflows
What Makes You a Strong Fit
You:
- Communicate confidently and professionally with tenants, vendors, and owners
- Can manage multiple properties, requests, and deadlines simultaneously
- Stay organized even when priorities change quickly
- Balance tenant experience with operational and business requirements
- Follow through until issues are fully resolved
- Pay close attention to lease, financial, and compliance details
- Proactively identify problems instead of waiting for them to escalate
- Take ownership of day-to-day property operations
What a Typical Day Looks Like
You may:
- Respond to tenant inquiries and maintenance requests
- Update tenant interactions in AppFolio, Yardi, or Buildium
- Process leases and renewals
- Track rent payments and follow up on delinquencies
- Schedule vendors and monitor open work orders
- Confirm maintenance completion with tenants
- Review vendor invoices
- Update occupancy and leasing trackers
- Organize tenant and compliance documentation
- Prepare reports for Property Managers and owners
- In short: you keep tenants supported, vendors coordinated, leases and records accurate, and day-to-day property operations moving efficiently.
Key Metrics for Success
≥95% on-time rent collection
- Zero missed lease renewals or compliance notices
- Maintenance requests resolved within SLA timelines
- Accurate and timely owner reporting
- Complete and compliant tenant documentation
- Strong tenant communication and responsiveness
- Accurate property management system records
- Reliable occupancy and leasing tracking
Why This Role Stands Out
- Hands-on ownership across core property management operations
- Direct exposure to tenants, vendors, owners, and Property Managers
- Experience across:
- Leasing
- Tenant relations
- Rent collection
- Maintenance
- Compliance
- Property reporting
- Fully remote environment aligned with U.S. business hours
- Opportunity to grow into:
- Property Manager
- Senior Property Manager
- Portfolio Coordinator
- Real Estate Operations Manager
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Task – Lease Renewal or Mock Maintenance Request
- Client Interview
- Offer & Background Verification
Apply Now
If you:
- Have hands-on property management experience
- Know AppFolio, Yardi, Buildium, or similar systems
- Are comfortable communicating directly with tenants and vendors
- Can manage leases, rent collection, maintenance, and documentation
- Thrive in fast-paced, detail-oriented property environments
We’d love to hear from you.
Apply today and help keep property operations organized, responsive, compliant, and running smoothly.
Important: Spark Hire Video Interview
As part of our application process, qualified candidates will be invited to complete a
one-way video interview through Spark Hire
.
This is your opportunity to introduce yourself and highlight your experience with
property management, tenant relations, leasing, rent collection, maintenance coordination, and platforms such as AppFolio, Yardi, or Buildium
.
Please complete your Spark Hire interview promptly after receiving the invitation.
Candidates who do not complete the video interview may not move forward in the hiring process.
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