Assistant Manager - Trainer

Jaipur, Rajasthan, India

Full-time

Posted 5d ago

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Actively Hiring Urgent Opening Direct 1-Click Apply

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Job Description

Conduct new hire training (process, product, soft skills, and systems) for voice, non-voice, and blended processes
Deliver refresher and upskilling programs to improve agent productivity and quality scores
Design and update training materials including SOPs, decks, scripts, assessments, and job aids
Conduct call monitoring, audits, and feedback sessions to identify training gaps
Work closely with Quality and Operations teams to improve KPIs such as AHT, CSAT, FCR, and compliance
Provide coaching and mentoring to improve communication, product knowledge, and customer handling

Frequently Asked Questions

How to apply for Assistant Manager - Trainer at MFXchange Holdings Inc?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

This position is open to freshers and experienced candidates.

Is this position still open?

Yes, currently active and accepting applications.