Scan your resume against ATS criteria for this Assistant Manager of Operations role at IntouchCX.
About the Job
We are seeking a highly skilled and experienced Assistant Manager of Operations to join our team in Hyderabad. The ideal candidate will have extensive experience in operations management, with a strong emphasis on reducing shrinkage and attrition. This person should have excellent coaching skills and leadership experience.
As Assistant Manager of Operations, You Will…
Oversee daily operations to ensure efficiency and productivity. Implement and monitor standard operating procedures (SOPs) to maintain operational excellence
Coordinate with various departments to ensure seamless operations
Provide coaching and mentoring to Team Leaders and their teams to enhance performance and professional growth
Conduct regular team meetings and performance reviews
Foster a positive and collaborative work environment
Shrinkage and attrition management
Develop and implement strategies to minimize shrinkage and employee attrition
Monitor and analyze shrinkage and attrition data to identify trends and areas for improvement
Collaborate with HR and other relevant departments to address issues and implement retention initiatives
Ensure high levels of customer satisfaction through excellent service and efficient operations
Handle customer complaints and issues in a timely and effective manner
Ensure compliance with company policies and industry regulations
Prepare and submit regular reports on operational performance, shrinkage, attrition, and other relevant metrics
Conduct audits and inspections to ensure adherence to standards and policies
Directly manage Team Leaders, providing guidance and support to ensure team objectives are met
Assist Team Leaders in addressing any team-related challenges and improving overall team performance
As Assistant Manager of Operations, You Have…
Bachelor’s degree in Business Administration, Operations Management, or a related field
Minimum of 7 - 8 years of experience in operations management, with at least 2 years in a managerial role
Experience in a similar industry or sector
Advanced certifications in operations management or related fields
Proven experience in coaching and team development
Proficiency in MS Office and other relevant software
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work in rotational shifts and handle rotational week offs
How to apply for Assistant Manager of Operations at IntouchCX?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
2+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Assistant Manager of Operations
IntouchCX · Hyderabad
