Assistant Manager - Information Technology

PRINCIPAL ACCOUNTABILITIES

Accountabilities

Major Activities

• Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner

• Service Level Agreements (SLAs) for support issues.

• Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution.

• Manage service requests, incidents, problems, and change requests through ITSM tools.

• Support Month-end, Quarter-end, and Year-end financial closing activities.

• Coordinate production deployments and post-production verification.

• Ensure minimal business disruption during planned and unplanned outages

• Act as the primary IT contact for Oracle EBS users.

• Understand business requirements and provide timely functional and technical support.

• Troubleshoot user issues and resolve application problems within SLA timelines.

• Conduct regular follow-ups with business users until complete resolution.

• Maintain high user satisfaction through proactive communication.

• Provide application guidance, knowledge sharing, and end-user training.

• Support of new users and business process adoption.

• Have knowledge on PL sequel data queries, query to identify technical issues.

• Prepare functional test scenarios and perform unit testing.

• Support testing for

  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • Regression Testing

• Coordinate defect resolution with business users and implementation partners.

• Validate fixes before production deployment.

• Create, modify, disable, and reactivate Oracle user access.

• Create and maintain responsibilities, menus, request groups, profile options, and role assignments.

• Assign and revoke responsibilities based on approved access requests.

• Ensure Segregation of Duties (SoD) compliance and least-privilege access.

• Support employee, transfers, and separation activities.

• Perform periodic user access reviews.

• Remove inactive or unauthorized access.

• Maintain complete documentation and approvals for all access

• Support Internal Audit& External Audit

• Provide user access reports, responsibility matrices, security reports, audit evidence, and system logs.

• Manage vendor tickets and service requests.

• Identify opportunities to automate manual

business processes.

• Drive digital transformation initiatives using Oracle technologies, AI-enabled solutions, and workflow automation.

• Prepare and maintain documents for

  • Functional Specifications
  • Technical Design Documents
  • SOPs
  • User Manuals

• Maintain issue logs, RCA documents, and support documentation.

• Conduct knowledge transfer sessions for support teams and business users.

• Assist in in other Non-ERP application implementation and rollout.

• Manage employee travel expense management system.

• Manage Automation projects in assist in productionize.

SKILLS AND KNOWLEDGE

Educational Qualifications

• B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification.
• General Ledger (GL)
• Accounts Payable
• Purchasing (PO)
• Inventory (INV)
• Oracle EBS Functional/Technical Certification
• Support experience in Oracle travel and expense management system
• Python and Oracle Apex experience is preferred.
• Automation of business processes through various tools will be an added advantage.

Functional /Technical Skills

Experience in or more Oracle EBS modules:

• Experience:

2-5 years of relevant experience