Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
Monitoring service quality by conducting sample checks on calls and emails
Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity
Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery
Recruiting, training, coaching and performance managing the customer service team
Analyse customer care data and statistics to obtain results useful in taking key business decisions.
Assign and designate job territories to customer care staff according to their performance and history
Handle tough or complex customer issues by analysing said problems to come up with solutions effective in addressing customer complaints
Qualification: Any degree
Requirements
Experience Required:
1. Minimum 5 years in customer care and support
Skills for Success:
1. Excellent Communication
2. Should be fluent in English,Tamil, Hindi,Telugu,Malayalam.
3. Capable of training a team
4. Good at Handling customer queries
5. Customer centric attitude
Benefits
Perks and Benefits
Performance based variable pay
Employee friendly environment
Monthly employee engagement
Annual vacation
Frequently Asked Questions
How to apply for Assistant Manager - CC at Durafit?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
