Scan your resume against ATS criteria for this Assistant Manager-Back Office-Customer Service role at EXL.
Proven experience in the Travel Domain with exposure to GDS system Amadeus, SABRE, Apollo, Galileo preferable in SABRE
Strong understanding of travel operations, including booking, ticketing, refunds, exchange policies
Excellent communication skills with strong leadership skills and people management skills
Ability to manage operations in a fast paced, customer first environment
Lead and manage a team of at least 10 travel agents or support executives
Oversee daily operations in a contact center setting, ensuring SLAs and KPIs are consistently met
Drive process excellence across Refunds, Ticketing, Exchanges, and Email Servicing workflows
Monitor performance, provide regular coaching, and foster a culture of continuous improvement
Collaborate with Quality, Training, and Workforce Management teams to optimize service delivery
Handle escalations with a solution-oriented approach
Prepare performance reports and share insights with leadership
Graduate
How to apply for Assistant Manager-Back Office-Customer Service at EXL?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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Assistant Manager-Back Office-Customer Service
EXL · Gurugram
